Job Description

We are looking for Helpdesk call co-ordinator

Providing first-level contact and conveying resolutions to customer issues. Properly escalating unresolved queries to the next level of support. Tracking, routing, and redirecting problems to correct resources; Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing technical problems. Provide continuous status information to ensure customer satisfaction. Initiate customer contact, escalate to appropriate parties and resolve incidents. Knowledge of AD access management and User password unlock and reset. Ensuring customer service is timely and accurate on a daily basis. Develop daily, weekly and monthly reports of tickets logged within the organization. Utilize excellent customer service skills and exceed customers' expectations Ensure proper recording, documentation, and closure. SLA management of Tickets and categorization based upon tickets raised
Near by candidates will be preferred.

Immediate Joining preferable

Job Types: Full-time, Regular / Permanent

Salary: ?25,000.00 - ?28,000.00 per month

Experience : 1 to 2 years

Location: Baner

Female Candidate preferred.

Job Types: Full-time, Permanent

Pay: Up to ?28,000.00 per month

Benefits:

Food provided Leave encashment Paid sick time Provident Fund
Work Location: In person

Application Deadline: 12/07/2025
Expected Start Date: 04/07/2025