Job Description

JOB DESCRIPTION of IT - FMS and Windows Server Engineer
Job Title (Designation): AMI / AMII
Department: Information Technology
Reports to: VP-IT
Experience: 2 / 3 Years of work experience
(Banking environment preferred)
Required Qualification: Diploma in Engineering / Any Graduation Degree
Preferred Qualification: Diploma in Engineering / Any Graduation Degree
Skill, Knowledge & Trainings:

• Basic experience as an Endpoint Engineer and knowledge of computer hardware systems, including PCs, laptops devices.
• Basic troubleshooting skills in End-point system related issues and Windows OS.
• Ability to understand precise problem definition over phone and providing requisite technical support.
• Should have expertise to provide first level support for LAN & WAN networks
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain end-user devices and software applications.
• Provide support for office productivity tools (e.g., Microsoft Office, email systems).
• Maintain and update knowledge base documentation and user guides.

Core Competencies:

• Excellent communication skills
• Self-motivated & Self starter
• Ability to quickly adapt to new technologies
• Ability to thrive on challenges/pressure

Functional Competencies:

• Prompt action on reported issues and Problem Analysis skills
• Effective Co-ordination with support teams/vendors
• Monitor server performance and system health.
• Perform routine maintenance and updates on Windows Server environments.
• Assist with user account management and permissions.
• Handle basic Active Directory administration tasks.
• Assist in the backup and recovery process.

Job Purpose: We are seeking a proactive and detail-oriented Technical Support Engineer to join our IT team. This position is responsible for providing first-line support for end-user systems technical issues and managing basic Windows Server and VMware administration tasks. The ideal candidate will have a solid foundation in IT support and a keen interest in systems administration.
Area of Operations Key Responsibility

• Technical support to End-user systems technical issues, Windows OS admin and Vmware
• Providing first level technical support for End-point user systems and Windows OS
• Monitor and optimize the performance of all endpoint devices within the organization.
• Ensure all endpoint devices are secure, including implementing antivirus software, managing firewalls, and other security protocols
• Providing support for VMware environment by monitoring virtual machine performance.
• Assist with the creation, configuration, and management of virtual machines.
• Perform basic troubleshooting and issue resolution
• Support routine updates and patches to the VMware infrastructure.
• Coordination with CCIL/Clearcorp internal teams, SPOCs, vendors etc. for problem resolution and escalation of unresolved Member Calls to higher level.