Job Description

The IT Executive is responsible for managing, maintaining, and supporting all hotel IT systems to ensure smooth operations across Front Office, F&B, Housekeeping, Finance, and Management departments. The role includes resolving technical issues, maintaining networks, ensuring data security, and supporting hospitality-specific software like PMS, POS, IDS, and other operational applications.

Key Responsibilities1. System & Software Management

Manage and support Property Management Systems (PMS) like IDS, Opera, or eZee PMS. Maintain POS systems used in restaurants, bars, and banquets. Monitor and update hotel operating systems, email services, and Microsoft tools. Install, configure, and troubleshoot hotel software and hardware. Maintain guest-facing technology like IPTV, Wi-Fi portals, loyalty apps, etc.

2. Network & Infrastructure Management

Monitor and maintain LAN, WAN, Wi-Fi networks, routers, switches, and access points. Ensure smooth uptime, connectivity, and bandwidth allocation across the property. Manage firewall, VPN, and data security policies. Assist in CCTV system monitoring and maintenance.

3. Guest Technology Support

Provide quick support to guests for internet connectivity, smart TV issues, and digital services. Ensure Wi-Fi performance across all guest rooms and public areas.

4. IT Support & Troubleshooting

Provide daily technical support for all departments. Log and resolve IT tickets; escalate if needed. Maintain printers, biometric systems, laptops, desktops, and conference room equipment.

5. Data Security & Backup

Implement and monitor data backup schedules. Ensure antivirus protection and system security measures. Maintain cybersecurity best practices and follow company IT policies.

6. Asset Management

Maintain inventory of IT equipment, licenses, and consumables. Coordinate with vendors for repairs, AMC, and procurement.

7. Reporting & Documentation

Prepare IT reports, downtime logs, and system performance summaries. Maintain documentation for network diagrams, SOPs, and configurations.

Skills & Requirements

Bachelor's degree in IT, Computer Science, or related field. 2-5 years of experience in hotel IT operations preferred. Strong knowledge of IDS, PMS, POS, and hotel systems. Good understanding of networking, switching, firewalls, and Wi-Fi technologies. Strong problem-solving and troubleshooting skills. Excellent communication and coordination with hotel departments.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person