Job Description

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We\'ve raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: We exist to forge relationships between companies and communities.

IT Engineer

Job summary:

Reputation is seeking an IT Engineer to assist in maintaining the company\xe2\x80\x99s IT network, servers, and security systems. You will also be responsible for coordinating day to day IT responsibilities for supporting internal customers.

Responsibilities:

Comprehensive IT support in managing system issues in a mixed environment consisting of Mac and Windows 10.

Office internet firewall, DNS, DHCP, VPN.

Working with Google Workspace setup and configuration.

Managing wireless 802.11x network with network authentication.

Work with the business to identify gaps or problems with existing processes.

Support and assist employees using AV systems, both onsite and remote, including Zoom, projectors, audio, and video conferencing.

Manage inventory for hardware and software.

Ensure security of endpoints, data, network access, and system backups.

Additional duties as assigned.

Qualifications:

Basic Networking capabilities that include knowledge of TCP/IP, DHCP, DNS, and Multi-WAN configurations.

Experience with a VOIP service provider administration and configuration (RingCentral, Jive, 8x8 etc.).

Strong knowledge in Windows, Apple OS X administration (Linux experience is a plus).

Solid communication skills in person and over the phone/email.

Networking administration experience.

IT experience with Apple/PC products and Microsoft Suite.

Excellent troubleshooting skills.

Google Workspace experience a plus.

JumpCloud experience a plus.

Experience with an MDM/EMM solution such as Airwatch, MobileIron, Jamf, SCCM etc. is a plus.

When you join Reputation, you can expect:

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton.

Our employees highlight our:

Ample Opportunities- \xe2\x80\x9cThere are many opportunities to learn and grow. Many open roles are replaced with internal promotions.\xe2\x80\x9d

Positive Culture- \xe2\x80\x9cYou will never have a better culture anywhere else. Period.\xe2\x80\x9d

Training and Tools- \xe2\x80\x9cAll managers truly want you to succeed, and you are given great tools and training to be successful in your role.\xe2\x80\x9d

Balance- \xe2\x80\x9cGreat work life balance and awesome team environment!\xe2\x80\x9d

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in:

Diversity: Embracing a culture that values uniqueness.

Inclusion: Inviting diverse groups to take part in company life.

Belonging: Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO

Paid company holidays

4 company provided, \xe2\x80\x9cRecharge Days\xe2\x80\x9d, which are wellness days off for the entire company

Several active Employee Resource Groups (ERG\xe2\x80\x99s) to help foster inclusion and community

Employee Assistance Program

Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv, Omada, One Medical, SoFi

Fetch Pet Insurance

401K

Health, dental and vision insurance

Paid maternity leave

Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our .

Applicants only - No 3rd party agency candidates.

Reputation