Job Description

Updated: July 20, 2023
Location: India-Asia Pacific - IND-Home-Based (Hyderabad), India
Job ID: 22003251

Description

JOB RESPONSIBILITIES

• Work with business teams to gather the requirements for the technology and reporting projects and build use cases to clarify requirements
• Manage translation of business requirements from business to technical teams and coordinate, organize and ensure timely bi-directional communication and solution design in iterative manner throughout design process
• Build a clear requirements development strategy for each customer engagement
• Strong understanding of Salesforce\'s capabilities and limitations and can clearly communicate to customers and internal business stakeholders
• Lead discovery workshops, which includes the facilitation of large audiences, solution presentation and prototype demonstrations
• Ability to organize and drive process reengineering sessions
• Responsible for identification and inventory of customer process pain points and gaps in best practices
• Perform rapid analysis and decomposition of complex business information into technical process components.
• Perform business process modelling, user experience modeling and basic technical architecture diagramming
• Can interpret technical and business strategy roadmaps and apply a detailed technical solution
• Comfortable building and demonstrating prototypes in Salesforce
• Has hands on experience in several mid-size implementations using salesforce.com Service Cloud and adjacent technologies
• Create source to target data mapping, user stories, output mock-ups and business requirements for incorporation into development work
• Manage deployment activities with IT and business units
• Lead and Manage User Acceptance Testing (UAT)
• Ensure thorough, high quality and standardized documentation is in place for projects:

• Review, analyze, and create detailed documentation of use cases, business processes along with users\' needs including release notes, workflow, data, functions, and steps required to develop or modify processes/systems
• Document process workflows and make appropriate recommendations to impact operational efficiencies
• Translate business requirements into output mock-ups as required for visual representation of business expectations
• Create detailed test plans for implementing new functionality, ensuring compatibility with existing processes
• Facilitate cross functional communication and negotiation on requirements and ensure proper reviews and sign offs are completed per project plan

Qualifications

Job Qualifications:

Education and Experience

Along with demonstrated initiative, uncompromised integrity and a results-oriented mindset, the ideal candidate has:

Required

• Extensive broad technology experience, 3-5 years of experience in business analyst or similar role by function, 5+ years preferred
• Experience working in a matrix environment and demonstrated ability to balance and coordinate multiple directions within a project and add value to the communication stream
• Experience and demonstrated expertise with relational and non-relational databases, software and data integration design and solution architecture
• Ability to coordinate and understand data modeling, ETL development and testing activities
• Excellent written and oral communication skills, ability to articulate and document processes and workflows
• Experience with organizing and facilitating cross functional and separate functional level meetings with business and technology teams
• Ability to manage minute level of detailed information and balance with big picture perspective to reach end goal and work within project timeline and budget
• Experience working in a regulatory heavy environment and ability to balance adherence to regulations with flexibility in solution design
• Education: Bachelor of Art or Science minimum with demonstrated academic achievement

Preferred

• Experience in a Client Service business and/or client facing role
• Experience in Salesforce, Veeva CRMs
• Experience in SQL and/or NoSQL database understanding, design, architecture
• Salesforce.com admin level certification
• Experience with reporting tools like MicroStrategy, Microsoft Power BI, Tableau
• Experience in testing and bug reporting tools
• Expertise in data profiling, mapping and/or analytics

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