Job Description

What You'll Do
In this role, you will take ownership of our digital infrastructure and security--from user lifecycle management to workflow automation--ensuring our systems run smoothly and securely. You'll be the backbone of our IT operations, working closely with HR, Finance, and teams across all departments to build efficient, secure, and well-documented IT systems that support our fast-growing digital business.
Key Responsibilities
User Lifecycle & Access Management

• Manage complete user onboarding and offboarding processes across all platforms
• Provision accounts, configure access levels, and ensure secure credential distribution for new team members
• Revoke permissions, archive accounts, and conduct security audits during offboarding
• Maintain Google Directory as the single source of truth for user roles and permissions

Security & Compliance

• Own and enforce password management policies via a password manager across the organization
• Implement 2FA/MFA compliance and monitor for suspicious activity
• Conduct regular security audits and access reviews
• Respond to security incidents and maintain security best practices

Platform Administration

• Administer Google Workspace (Gmail, Drive, Calendar, Meet) including organizational units, groups, and shared drives
• Manage Slack workspace administration (channels, apps, permissions, retention policies)
• Configure domain settings, data retention policies, and backup strategies

Automation & Integration

• Build automations across Slack, Trello, and other platforms using APIs
• Develop workflows for HR processes (onboarding forms, approvals) and Finance operations
• Create custom scripts and bots to eliminate repetitive tasks
• Integrate tools using N8N, Zapier, Make, or custom solutions to improve productivity

Subscription & Asset Management

• Track and optimize software licenses and subscriptions
• Conduct regular license audits to eliminate waste and ensure compliance
• Maintain inventory of company devices and hardware
• Manage device security and lifecycle tracking

Documentation & Support

• Create and maintain internal IT knowledge base and user guides
• Provide first-line technical support for access issues, password resets, and general troubleshooting
• Document all processes, configurations, and procedures
• Conduct training sessions for new tools and security practices

Who Are We Looking For?

• 2-4 years of IT administration experience or similar role
• Expert-level Google Workspace administration skills
• Proficiency with Slack, Trello, and Password Managers (or similar tools) administration
• API integration experience (Google Directory API, Slack API, Trello API)
• Scripting abilities in Python, JavaScript, or Bash
• Experience with automation platforms (N8N, Zapier, Make, or custom solutions)
• Strong understanding of IT security principles and IAM concepts
• Familiarity with backup solutions and disaster recovery planning
• Excellent documentation and communication skills
• Detail-oriented with strong organizational and problem-solving abilities
• Proven ability to work independently and manage multiple priorities
• Customer service mindset for internal support

Bonus Points

• Experience in fast-paced tech environments (igaming/digital marketing a plus)
• Knowledge of advanced security monitoring and alerting
• Background in DevOps or modern automation practices

Location
This is a fully remote role. For better time zone alignment, we prefer candidates based in South-East Asia.
What's in It for You?

• Fully remote - work from anywhere in the world
• Generous vacation and flexible time off
• Parental leave - 2 months fully paid
• Team culture - virtual events, welcome dinners, Friday cheers
• Career growth - annual salary reviews each January and opportunities to take on bigger roles

Recruitment Steps

• Screening Questions - short written answers to understand your background and motivation
• HR Interview (30-60 mins) - casual chat to get to know you and share more about the role and company
• Test Task - practical exercise to showcase your skills and approach
• Final Interview - with the hiring manager to discuss your results, goals, and next steps

Skills Required