Job Description

Technical support: Serve as the first point of contact for help desk requests, troubleshooting and resolving basic issues with computers, software, and network access for users. Hardware and software management: Install, configure, and maintain computer systems, peripherals (printers, scanners), and software applications. This includes onboarding new users by setting up their equipment. Network maintenance: Assist in monitoring and maintaining the network infrastructure, including applying updates, patches, and security protocols. System administration: Manage user accounts, permissions, and access controls across different platforms, including setting up new users and deactivating accounts. Documentation: Create and maintain technical documentation, user guides, and standard operating procedures to help with problem-solving and training. Administrative tasks: Perform routine administrative duties for the IT department, such as tracking inventory, processing IT invoices, and coordinating meetings. Data security: Assist in the implementation of security measures, such as monitoring for malware, performing regular data backups, and executing data recovery procedures. Required skills and qualifications Education: A bachelor's or associate's degree in Information Technology, Computer Science, or a related field is often required. Some positions may accept relevant experience or technical certifications in place of a degree. Technical expertise: Strong working knowledge of computer hardware components, operating systems (Windows, macOS), and Microsoft Office 365. Experience with help desk ticketing systems is also important. Problem-solving: A logical and analytical mindset is crucial for diagnosing and resolving hardware, software, and network issues. Communication: Excellent verbal and written communication skills are necessary to interact effectively with both technical and non-technical staff. Customer service: The ability to be patient and provide professional, friendly support to users with varying levels of technical proficiency is essential. Organizational skills: Strong time management and the ability to prioritize and manage multiple tasks is important for responding to support requests in a timely manner. Preferred qualifications (not always required) Experience with specific industry software or systems. Relevant IT certifications such as CompTIA A+, Network+, or Security+. Experience with cloud services like Azure or AWS. Knowledge of mobile device management (MDM) solutions. Hiring for freshers and Tamil speaking candidates
Job Types: Full-time, Part-time, Permanent

Pay: ₹8,086.00 - ₹46,107.05 per month

Benefits:

Work from home
Work Location: In person