It Analyst
Year Gachibowli, Hyderabad, Telangana, India
Job Description
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TransUnion\'s Job Applicant Privacy Notice What We\'ll Bring: TransUnion is looking to hire a Senior IT Support Spec to join our Global Support team in India. The ideal candidate will drive an engaged, service-oriented culture, love people interactions, and be capable of meeting tight deadlines in a fast-paced environment. You are tech-savvy and have a passion for technology solutions What You\'ll Bring: The primary responsibility is to support h-Neustar\xe2\x80\x99s and TransUnion\'s enterprise systems including corporate systems as well as business systems (Salesforce, Oracle, Workday). You will also be focused on the following:
- Install, diagnose, repairing, maintain, and upgrade corporate End points (laptops, Windows, Mac, and AWS Workspaces) to ensure optimal workstation performance.
- Test and assess issues related to computer software and hardware, including operating systems, such as Mac and Windows.
- Document user requests and update client trouble tickets with the status of the issue.
- Communicate effectively with non-IT people within or outside the company and be able to make informed decisions quickly.
- Develop and deploy solutions for computer-related problems and take action to troubleshoot and resolve issues when they arise.
- Test new hardware and software and deploy the installation of computers and mobile devices.
- Coordinate with other teams or specialists to troubleshoot and resolve issues as needed
- Handle escalations.
- Train, coach or assist less experienced team members.
- Work independently within established procedures associated with the specific job function.
- Create appropriate support documentation and knowledge base in a bid to help all users quickly troubleshoot problems.
- Associate\xe2\x80\x99s or bachelor\xe2\x80\x99s degree from an accredited institution in Computer Science or related field or have related work experience
- Ability to work after hours and/or weekends when needed
- Excellent communication and writing skills in English and Spanish
- Ability to work independently and in a team environment
- Creative problem-solving skills
- Service first mentality
- Ability to learn quickly, work well under pressure, and meet tight deadlines
- Flexible, highly organized, open to feedback with excellent follow-through skills
- Technical Desktop Skills required, including previous experience in:
- Contact Center Support environment
- Support Ticket systems
- Knowledge-based Systems
- Familiar working with Incident and Request management
- Working knowledge of MS Office applications for clients
- Experience working with senior-level executives
- Comprehensive understanding of data analysis techniques
- Maintain Data Reports
- Basic Scripting and Programming Experience
- Basic knowledge on Linux/Unix
- Project Management
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Job Detail
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Job IdJD3035918
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGachibowli, Hyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear