Job Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

The ITS Enterprise Services department, ITSEN, provides a wide range of technical services, ranging from data centers and system administration, to database, middleware, cloud and Identity management. The department consists of two units (ITSIA and ITSSM) which are in Washington, DC; Chennai, India; and in Sofia, Bulgaria.

Position Overview:

The incumbent will work in the Systems Management (ITSSM) team, which is responsible for maintaining IT operational infrastructure and providing the following services to the organization: Cloud Administration (AWS and Azure) , the Cloud services in both AWS and Azure, Automation skills like Lambda / Azure automation, Python and Powershell scripting, creating AWS ECS and Kubernetes in Azure and infrastructure components required for business continuity. The incumbent is expected to perform activities like Capacity Planning, Performance Analysis, Availability Monitoring etc.

Role:

AWS, Azure cloud admin working as part of the infrastructure team, reporting to the operations lead.

Responsibilities:

• Install and maintain the Azure and AWS services.

• Configure and customize security compliance changes according to the requirements.

• Suggest and promote System Changes in accordance with documented SOPs (Standard Operational Procedures).

• Provide continuous monitoring, troubleshooting for various cloud services like EC2, Azure VM, Fargate clusters, AKS clusters.

• Engage in system capacity planning and as part of cloud spend monitor the budgets and resize the underutilized services.

• Participate in \xe2\x80\x9cOn Call\xe2\x80\x9d weekly shifts supporting off hours and weekend activity.

• Review and monitor service indicators to meet the agreed upon service levels.

• Interact with Cloud service providers in enforcing adequate levels of support to ensure continuous availability of Cloud services.

• Provide support to other technical staff in performing account management, disk space management, backups, baseline security administration, testing of system features, and other systems administration activities.

• Produce and maintain appropriate documentation and charts describing cloud environment setups, diagrams, operational procedures, and overall inventory.

• Produce weekly reports of activities and operational status of systems under his/her control.

• Monitor and review use of systems for Bank access control policy violations in line with Bank\'s guidelines.

• Ensure that the defined decommissioning and disposal procedures are followed for all cloud services.

• Report and respond to critical security events and take corrective measures per defined security incident management processes.

• Participate in audits, as needed, producing necessary documentation, reports, and explanations, and implement corrective and preventive action plans approved by unit managers.

• Ability to perform tasks related to Redhat Linux/ Amazon Linux / Ubuntu in Cloud perspective.

Selection Criteria

• Bachelor\'s or Master\'s degree with 2 years relevant experience OR equivalent combination of education and experience.

• Certification Requirements: AWS solution Architect and Azure Solutions Architect Expert certification

• Cloud administration experience - AWS and Azure.

• Experience in managing AWS EC2, Azure VM, ECS Fargate, Lambda, IAM, AKS, Azure ASE and functions and other cloud services.

• Experience in Cost Management on both AWS and Azure. Should have knowledge in Cost explorer / Cost savings.

• Experience in environments supporting RDS, Azure SQL, IAM roles, policies

• Good knowledge in Cloud formation templates/ YAML. / Azure templates and Blueprints.

• Good Knowledge in Python scripting.

• Good knowledge in PowerShell scripting.

• Good understanding of budgets, cost saving techniques.

• Excellent knowledge in Cloud network / connectivity trouble shooting.

• Good knowledge in Red hat Linux/ Amazon Linux / Ubuntu.

• Team player with strong technical and user support skills

• Excellent oral and written communication skills.

• Able to present and explain technical information to diverse types of audience (management, users, vendor, and technical staff).

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the and , including our values and inspiring stories.

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