Job Description

About 24-7 Intouch :\xc2\xa0- 24-7 Intouch is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we- re obsessed with providing remarkable customer experiences for the world\'s most innovative brands.About the Job :\xc2\xa0- We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.- This role is currently offered as WFOAs a Customer Service Associate - Voice, You Will :\xc2\xa0- Have daily interactions with customers and handle all issues from end to end via call.- Go the extra mile to engage customers in solving issues and ensure satisfaction.- Quickly and effectively build rapport with customers, diagnose and resolve issues- Provide white glove service and have the ability to provide an overall excellent customer experience.- Managing customer expectations regarding estimated response timesAs a Customer Service Associate - Voice, You Have :\xc2\xa0- A post-secondary degree in any major- 6 months - 4 years of customer service experience- Fluency in spoken English- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.- The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer- Excellent communication skills and high emotional intelligence- Excellent problem solving and customer service skills- Strong analytical & Interpersonal skills- The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure- A flexible schedule\xc2\xa0- Must be okay to work nightsBenefits of working as a Customer Service Associate - Voice :- An attractive compensation package with performance-based incentives- Incredible learning and growth opportunities- Outstanding rewards and recognition program & employee engagement activities- Free Food and Transport while working on-site- Medical Insurance (ref:updazz.com)

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