Job Description

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone,

Since 1992, Ciena has been driven by a relentless pursuit of network innovation. We believe in a network that grows smarter, more agile, and more responsive every day. This means that when you digitally interact in your world - picking up the phone, streaming video, texting a friend or loved one - your interactions are being enabled by Ciena technologies. Ciena makes your social / entertainment / business existence REAL. No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified below and you think you can bring value to the role, we'd love to learn more about you! SCOPE OF RESPONSIBILITIES Work as an intern at Global System Engineering Support Center to support Global Customer Projects & Bid Activity. DIMENSION & SCOPE: This role supports the Customer Projects and Bid Activity focused on Ciena's solutions. Key contributing member of the Ciena's Global System Engineering Support center. Working with regional Sales and System Engineering teams, the candidate will participate in developing and maintaining the support tools to enable Ciena to deliver better solutions to our customers within a lesser turnaround time. The role is also responsible for working with various solution providers to optimize the solutions for field application. Must be able to understand customer requirements, RFP technical specs, and the process of responding to RFPs including creating a list of feature gaps. Desirable to have experience of customer presentations, and an understanding of customer networks and services. SPECIFIC RESPONSIBILITIES The role supports the RFXs and other customer requirements coming through sales and sales engineering team. Sales Engineers across the globe responds to Customer RFx and Global sales engineering support group would help to work on customer deliverables supporting regional sales team. Day-to-day work will include BoQ creation, network design simulations, answering customer queries. The role would require coordination with various supporting cross functional global team to meet business needs. PRIMARY DUTIES AND RESPONSIBILITIES RFP Support Self-sufficient to work on various RFx objectives such as Link Engineered Design, BOQ, Product SOC responses and Technical Solution Documents/Presentations. Collect the trends in solutions and technology and share relevant insights with PLM and SE leadership teams. Customer Presentations: Presenting solutions to the customers and answer relevant questions. EDUCATION AND EXPERIENCE Bachelor's degree in Electronics Engineering, Electronics & Communications Engineering or Computer Science, or equivalent Understanding of telecommunications industry with a particular focus on transport technologies and System/Sales Engineering operations. CANDIDATE PROFILE Technical knowledge in fiber optics transmission systems (especially SDH, DWDM), telecommunication networks and network management, service layers support and management. Strong PC skills including general knowledge of applications programs such as MS Office - particularly excel. Deadline driven and willing to work outside normal hours to complete tasks. Ability to understand customer needs and use gained technical expertise to develop customer solutions. Ability to work in matrix organization SKILLS Bachelors/master's in Electronics and Communications and Computer Science engineering Strong PC skills including general knowledge of applications programs such as MS Office - particularly excel. Familiarity in C++ Strong algorithmic skills Familiar with object-oriented design skills Good written and verbal communication skills Ability to tackle challenging problems and multitask At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.