Job Description

Key Responsibilities:

Handle inbound & outbound customer queries (voice/non-voice - international process) Provide accurate information and resolve issues professionally Maintain CRM records and follow-up logs Ensure customer satisfaction and meet quality standards Work in rotational shifts as per process requirements

Mandatory Skill Sets:

International Voice/Non-Voice Process Verbal & Written English Communication Typing Speed & Accuracy Basic Computer Knowledge Customer Query Handling CRM Data Entry Shift Flexibility (Rotational) Work From Office (Mohali)

Important Skill Sets:

Customer Service Orientation Listening & Multitasking Skills Issue Resolution & Empathy Team Collaboration Time Management

Cab Facility:

Available for

female employees only

Timing:

8 PM - 8 AM

within defined transport zone
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?36,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Experience:

International Voice/Non-Voice Process: 1 year (Preferred) Fluency Verbal & Written English Communication: 1 year (Preferred) Typing Speed & Accuracy: 1 year (Preferred) Basic Computer Knowledge: 1 year (Preferred) Customer Query Handling: 1 year (Preferred) CRM Data Entry: 1 year (Preferred) Shift Flexibility (Rotational): 1 year (Preferred) Customer Service Orientation: 1 year (Preferred) Listening & Multitasking Skills: 1 year (Preferred) Issue Resolution & Empathy: 1 year (Preferred) Team Collaboration: 1 year (Preferred) Time Management: 1 year (Preferred)
Language:

English (Required)
Work Location: In person