Job Description

Key Responsibilities

Make outbound calls to US customers regarding overdue payments Explain account details and outstanding balances clearly Negotiate payment arrangements and settlements Follow up on promises-to-pay (PTP) Update customer accounts and call notes accurately Ensure compliance with FDCPA and client-specific guidelines Maintain recovery targets and quality standards

Required Skills

Strong English communication with neutral or US accent Proven experience in US Collections (Pre / Post Charge-off preferred) Excellent negotiation and persuasion skills Knowledge of FDCPA compliance Ability to work under targets and deadlines Familiarity with CRM, Dialer systems, and payment tools

Eligibility Criteria

Minimum 1 year of experience in US Collections (Mandatory) Experience in BPO / Third-party collection agencies preferred Willingness to work night shifts Immediate joiners preferred

Perks & Benefits

Attractive salary hike on previous CTC High incentive structure based on performance Stable process with growth opportunities Professional and supportive work culture
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹37,000.00 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

International Collections, US Collections, Debt Collection: 1 year (Required) US Voice Process, Outbound Calling, Collections Calling: 1 year (Required) Payment Follow-up, Promise to Pay (PTP): 1 year (Required) FDCPA Compliance, Recovery Process, Account Receivables: 1 year (Required) CRM / Dialer Systems, Target-Based Collections: 1 year (Required) Negotation Skills, Skip Tracing (Basic), Night Shift : 1 year (Required) BPO / BPM / KPO: 1 year (Required)
Language:

Excellent English (Required)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: In person