Job Description

Job Title: International Trade Specialist
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager,and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition \xe2\x80\x93 our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

What will you be doing?
Ensure all transactions are processed within SLA. Touch base with AVP for any assistance.
To be agile and comprehend given set of instructions by rational judgement and apply the same for day to day transaction processing

People Management (30%)

• Responsible for performance management of the team through individual performance plans, setting of objectives and regular reviews
• Develop a high performing team culture through regular communication, coaching, team building and performance management.
• Maintaining up to date skills matrix to ensure training needs of individuals and the team are met.
• Development of teams core skills to enable them to complete all the task of the team and work with and coach team members to identify and work toward achieving future career objectives.
• Apply the formal HR processes as appropriate to deal with cases of poor or inappropriate conduct-DC&G, H&S, Sickness.
• Ensure the team is fully resourced and equipped to handle work flow at all times.
• Apply the principles of Equality and Diversity in Managing people fairly.
• Recognise exceptional performance and be a champion of local incentive schemes and reward activities as they apply.
• Provide annual bonus recommendations to operations managers within parameters given and own the delivery of the message to team members as they relate to the bonus award given.
• Responsible for making Trade a great place to work, seeking out staff feedback and addressing issues that need improvement.

Workflow Management (20%)

• A full understanding of the systems used to process Trade Instruments \xe2\x80\x93 TradeManager / Tradeflow and Swift .
• Own the team capacity planning and forecasting both short and long term to enable effective manpower and resourcing requirements.
• Responsible for coordinating holiday, sickness and absence leave to ensure that the team has sufficient cover at all times.
• Identifying overtime requirements and managing the team effectively to meet needs.
• Identify and analyse errors, complaints and loss trends to ensure processes follow best practice and defects are minimised.
• Take ownership for considering all request for flexible working and change of hours and providing robust feedback on decisions to decline/accept based on operational capacity.

Customer Focus (15%)

• Deliver Customer SLAs and KPIs & drive a \xe2\x80\x98Right First Time\xe2\x80\x99 culture
• Build relationships with customers and stakeholders, recommending and responding to process improvement suggestions to ensure that we are the \xe2\x80\x98Go to Bank\xe2\x80\x99
• Maintain / improve customer satisfaction scores in line with KPIs taking action to address issues identified in feedback
• Lead customer visits and proactively offer education sessions to customers where required.
• Build a sound understanding team\xe2\x80\x99s position in the overall workflow/value chain within the team.
• Take ownership for managing quality levels and complaints to ensure targets in these areas are met.
• Role requires regular communication verbally and in writing requiring full Product knowledge technicalities with Trade Product, Trade Sales, Relationship Directors and customers at all levels up to Multi National Corporations.

Business Results (15%)

• Responsible for identifying, driving in and accepting process change and customer servicing improvements.
• Drive a culture of continuous improvement being responsible for monitoring and reviewing processes to generate ideas and improvements as appropriate
• Own the Management Information (MI) as it related to the team or process and ensure that any MI used or submitted for use is accurate, fit for purpose and relevant.
• Present MI to senior managers as required, answers questions and own actions resulting.
• Own team budgets and costs, taking responsibility for cost centre budget management and spend.
• Develop team members understanding of results and performance MI through regular communication and awareness sessions.

Communications (5%)

• Deliver effective communication to all stakeholders, customers and team members varying delivery methods and techniques as required
• Own all management communications, editing them to suit the audiences and taking responsibility for answering and resolving any queries raised.
• Ensure that all management communications are shared with team members in a timely manner
• Share best practice with fellow team managers ensuring that messages shared are consistent between teams.
• Take ownership of all questions and queries raised by team members and seek to resolve them in a timely manner.

Compliance and Risk (15%)

• Excellent knowledge of International Chamber of Commerce publications which support Trade product suite \xe2\x80\x93 URC 522, UCP 600 & ISP 98.
• Understand and be aware of Risks as they relate to Trade process and ensure that the relevant controls are in place to mitigate these.
• Act as the point of contact for the team process for Audit purposes.
• Own team members compliance to all Risk Controls as they relate to Team activities including joiners, movers and leavers.
• Report on any risk events that occur in a timely manner and comply with the processes for managing risk offering solutions where possible.
• Be personally responsible for teams adherence to regulatory requirements i.e. sanctions/ KYC/ AML/ Data privacy etc

What we\xe2\x80\x99re looking for:

• Graduate from a reputed Institute or University in any discipline (BA, BSc, B.Com, BBM, BHM etc.)
• Preferably Certified Documentary Credit Specialist (CDCS), CSDG and ACAMS certified
• Experience in SQL and reports will be an added advantage
• Fair understanding of UCP and ISP concepts

Skills that will help you in the role:

• Trade operations transaction processing/vetting
• Project management
• Migration of new products

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Barclays