International Technical Voice Support
Year Gurgaon, Haryana, India
Job Description
Responsibilities
- Maintain a good relationship between customers and the company.
- Provide detailed information about the products and services offered to the customers.
- Communicate effectively with the customer support team.
- Open and maintain customer account with all the desired account information.
- Listen to customer complaints and provide adequate solutions for their problem via phone or email.
- Propose potential products or services to top management to gather customer information and analyze customer needs.
- Achieve Calls targets productively.
- Train the junior staff on improving customer satisfaction.
- Handle and manage surveys in regards to resolving customer service problems.
- Keep the record of customers and follow-up with them on a timely basis for better customer experience.
- Bachelor's degree in Business Administration or relevant field. High school diploma candidates with the required experience can also be considered.
- 2 years of experience as a Customer Service Specialists or Customer Service Representative.
- Outstanding experience in working with customers via telephone, email, and chats.
- Proficiency in using remote support tools, help desk software and CRM software like Zoho, Hubspot, and Salesforce.
- Excellent verbal and written communication skills.
- Rotational shift
- Gurugram, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
- Bachelor's (Required)
- Customer service: 1 year (Required)
- English (Required)
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Job Detail
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Job IdJD2907474
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear