Job Description

Profile :- Sales Advisor
To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to
US/Canada, with a focus to contribute maximum number of closed cases.
Key Responsibilities
1. To make outgoing calls to prospect customer.
2. To try and sell the products and services to the customers on call.
3. To handle objections / escalations and queries regarding the product effectively.
4. To generate more leads from the people out-called.
5. To enter the details of every interaction in the system
6. To ensure continuity of services to company in terms of generating leads by manning the telephone
and other communication systems in the manner described in the Company procedure manual and also Standard Operating Practices for each program.
7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.
8. To deliver the highest quality of service clients and ensure high customer satisfaction.
9. To assist in the expansion of the FINCANA SOLUTIONS PRIVATE LIMITED network by
10. maintaining a professional working relationship with them in the course of thecase handling.
11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and
financial goals.
12. To own and manage specific customer programs assigned.
Knowledge and skills
Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to
assist the member in his/her own language which will ensure better communication, better quality in the
delivery of the service.
1. Basic Computer knowledge
2. Good telephone etiquette
3. Critical thinking and problem solving.
4. Worked/working with BPO Industry- International process would be an added advantage
Competencies
1. Customer service Orientation
2. Team Working
3. Flexibility
4. Self-Awareness and Professional Confidence
5. Achievement
6. Communication
7. Good Aptitude
Benefits:
1. Meal & Cab facility
2. Lucrative Incentive (performance basis)
Night shift- 5PM- 2AM

Skills Required