Job Description

Key Responsibilities

Handle inbound calls from US customers professionally Resolve customer queries related to billing, accounts, services, or support issues Provide accurate information and first-call resolution Maintain proper call documentation in CRM systems Follow company quality standards and compliance guidelines Escalate complex issues to relevant teams when required Ensure high customer satisfaction and service quality scores

Required Skills

Excellent English communication skills (verbal & listening) Experience in US / International Voice Process Strong problem-solving and customer-handling skills Ability to work night shifts (US time zones) Basic computer knowledge and CRM handling

Eligibility Criteria

Minimum 1 year of experience in International Customer Service (US Process mandatory) Graduate / Undergraduate candidates can apply Comfortable working in night shifts Immediate joiners preferred

Perks & Benefits

Competitive salary package Attractive incentives Professional work environment Career growth opportunities Performance-based rewards
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹37,000.00 per month

Benefits:

Provident Fund
Education:

Higher Secondary(12th Pass) (Required)
Experience:

International Customer Service: 1 year (Required) International Voice Process, US Voice Process: 1 year (Required) Inbound Calling, Call Handling, Query Handling: 1 year (Required) Issue Resolution, Customer Satisfaction (CSAT): 1 year (Required) Account Support ,First Call Resolution (FCR), CRM Tools : 1 year (Required) International Customer Support: 1 year (Required) Voice Process BPO: 1 year (Required) US Customer Service: 1 year (Required)
Language:

English (Required)
Shift availability:

Night Shift (Required) Overnight Shift (Required)
Work Location: In person