Job Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Internal Firm Services - Other Management Level Manager & Summary A career in our Ethics and Business Conduct - Practice Support practice, within Risk and Compliance services, will provide you the opportunity to work with a team that provides clients with extensive risk and controls technical knowledge and sector specific experience. You’ll have the opportunity to develop a holistic approach to risk that protects businesses, facilitates strategic decision making and enhances efficiency by assisting management in the assessment of project risks and controls.

Our team helps PwC develop and design effective compliance and ethics initiatives that help us proactively manage our ethics and compliance programmes. You’ll assist through all stages of the compliance and ethics life cycle including compliance programme assessments, development and transformation, risk assessment, and industry regulatory compliance. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.

Position/Program
Title Ethics & Compliance Manager at AC Kolkata PwC/LoS
Overview Our PwC US Acceleration Center (AC) in Kolkata, India, is staffed with over 13000
highly skilled, technical and professional resources. Our AC plays an essential and
strategic part of the firm’s Consulting Solutions business’ multi-sourced, multi-
geography Global Delivery Model, and is a dynamic, rapidly growing component of our
business.
The AC Kolkata Ethics & Compliance Manager is a local ethics and compliance role
responsible for (1) conducting a broad range of ethics and compliance responsibilities,
supporting the PwC US Ethics & Compliance program as well as the AC Kolkata Ethics
& Compliance Director (2) intake, planning, conducting and reporting on investigations
of allegations received through the PwC US Ethics Helpline and other available
channels for reporting concerns of possible misconduct and (3) providing guidance on
policy and our firm values to partners and employees through communications, training
and direct contacts seeking advice. The policy subject matter specialty areas and
investigation matters may involve among other issues, anti-fraud, anti-corruption,
antitrust, information protection, privacy, insider trading, trade compliance, harassment,
discrimination, retaliation and other suspected violations of ethics and business
conduct policies. The role requires a high degree of independent judgment, fairness,
and objectivity.
As a Manager, you'll work as part of a team of problem solvers, helping to solve
complex business issues from strategy to execution. PwC Professional skills and
responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including

quieter members of the team.

• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions,

even before the stakeholder realizes they are required.

• Contribute technical knowledge in the area of specialism.
• Contribute to an environment where people and technology thrive together to

accomplish more than they could apart.

• Navigate the complexities of cross-border and/or diverse teams and

engagements.

• Initiate and lead open conversations with teams, clients and stakeholders to

build trust.

• Uphold the firm's code of ethics and business conduct.

Responsibilities include:

• Receiving and investigating reported concerns of possible misconduct; serving

as a confidential and non-retaliatory resource for all partners and employees who
have questions or concerns.

• Conduct timely, effective and independent investigations; develop investigation

plans; conduct interviews of reporters, witnesses and subjects of concerns;
collect all relevant evidence; make and report on investigation findings; document
all investigative steps in the firm’s ethics case management system and an
Executive Summary; and when claims are substantiated, facilitate and lead the
discipline committee process; and confirm all is consistent with the established
robust internal investigations processes and best practice.

• Collaborate with key stakeholders across the firm including the People team,

Risk Management, Information Security and the Office of General Counsel
(OGC).

• Conduct root cause analyses, identify potential areas of compliance vulnerability

and risk, as well as control gaps, and develop / implement corrective action plans
for resolution, developing and improving policies and processes; and provide
general guidance on how to avoid or deal with similar situations in the future.

• Support functional leaders as needed from an ethics or compliance perspective,

including colleagues in the People team, Risk Management and OGC, and
transition to them matters more appropriate for their handling given their subject
matter speciality.

• Draft and deliver ethics and compliance training and communications with

subject matter specialists in Learning & Development and our communications
functions through an established firm-wide schedule and cadence, as well as ad
hoc when needed.

• Prepare trend analyses,analyzing ethics and compliance data and preparing

reports for management. Position/Program
Requirements
Knowledge Preferred:
Demonstrates proven intimate knowledge of, and/or success in investigator roles
involving, plan, review, interview, forensic and audit in the case investigation,
preferably for operations of a US-based or multinational company, emphasizing
understanding of the following areas:

• Possessing audit or investigation skills, preferably involving complaints of law,

regulation and integrity violations, including harassment, discrimination,
retaliation, time, expense, gifts and entertainment fraud, conflicts of interest,
and breach of privacy/confidentiality;

• Leveraging written and verbal communication skills involving (1) receiving and

investigating complaints (2) having challenging, sensitive and confidential
conversations (3) providing policy guidance (4) policy maintenance and
development (5) ethics communications and training and (6) trend analyses;

• Conducting root cause analyses including change agility, especially the abilities

to analyze data and report on trends and continuously improve processes to
align with regulatory and business changes;

• Operating with a high degree of independence and accountability in the receipt,

triage and investigation of complaints, while guiding, coaching and collaborating
with internal leaders, staff, clients and vendors;

• Organizing and prioritizing responsibilities in order to manage multiple projects

concurrently;

• Collaborating with stakeholder functions in an internal investigations process,

including HR, Legal, Internal Audit, IT, Security, Finance, and Procurement,
seeking diverse views to encourage improvement and innovation.
Skills Preferred:
Demonstrates proven abilities in managing ethics, compliance, governance, and/or risk
management programs and operations within a US-based or multinational company,
emphasizing analytical, project management, and research skills through the use of
firm-issued technologies (e.g. Microsoft Office—Word, Excel PowerPoint,
SharePoint, et al;Google at Work—docs, sheets, slides, drive, et al; Lotus Notes,
etc.):

• Serving as a subject matter specialist in the development, interpretation,

and maintenance of policies and practices through everyday business
consultations and/or collaborations with key internal E&C stakeholders;

• Performing work and collaborating in multi-cultural, multi-lingual,

diverse and inclusive environments;

• Communicating effectively-verbally and in writing—with local leadership,

partners and staff, peer co-workers, subject matter specialists, emphasizing
the development of clear, concise, well-written documents and
presentations;

• Leading, coordinating, implementing follow-up, and documenting

assigned activities thoroughly and in a timely manner;

• Developing management reporting, including ad hoc reports in response

to the needs of the business, local leadership, and PwC US E&C
leadership;

• Handling conflicts with professionalism and respect while working under

pressure;

• Managing ethics, code-of-conduct, compliance and related topics, policies and

processes from an Ethics & Compliance or related perspective (e.g., audit,
legal, forensic investigations, HR, IT, finance, security or procurement).
Prior experience in ethics, compliance, governance, risk management, audit, and/or
law is strongly preferred.
Prior international experience is desirable.
Minimum Years of Experience Necessary: 5 years
Minimum Degree(s) and Certification(s) Required: Graduate Degree (e.g., BA, B.Com
); LL.B., LL.M.,CCEP-I; CFE is desirable. Line of Service IFS (business supporting)
Industry Not Applicable IFS
State & City Kolkata / Bangalore - India
Travel
Requirements 0-20% Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date September 30, 2022