Job Description

As a System Administrator, you will have responsibilities to provide the Level 1 Technician. You will be the first point of contact for all infrastructure monitoring incidents and requests in a fast-paced professional environment. You will monitor, create & triage incidents. Good to have troubleshooting skills on Windows Server 2012/2019. Create documentation & SOP for easing out tasks & resolve Infrastructure related issues. You will work in a timely and efficient manner while ensuring attendance, quality and customer service metrics are met.

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  Should have excellent written and verbal communication
• Technical team handling experience
• Good Exposure to ticketing tools (SNOW, JIRA etc.)
• Good troubleshooting skills on Windows
• Excellent understanding of Infrastructure monitoring
• Good exposure on monitoring tools (HP BSM/HP SiteScope/SCOM)
• Administration of monitoring tools would be good to have skill

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  Utilize different monitoring tools and email to monitor IT infrastructure for client.
• Utilize advanced hardware and software troubleshooting knowledge to support users.
• Install, configure and do regular maintenance of servers on Windows and Linux platforms.
• Act as Liaison between client and service or hardware provider.
• Define, write and maintain documentation on IT infrastructure and best practices of the client.
• Participate in rotating schedule and monthly maintenance activities like server patching would be helpful.
• Provide restorative or maintenance actions to resolve end-user issues
• Assist with special project work as needed
• Escalate problems to the next level of support when necessary
• Ability to work a 24 x 7 schedule required
• Passion, ambition and drive to work in an extremely demanding customer service environment
• Demonstrated ability to work under pressure
• Outstanding communication skills and a distinct passion for service IT knowledge or a completed apprenticeship
• Outstanding customer orientation, i.e. ability to build rapport and trust quickly and to influence an audience through communication to arrive at the best solution
• Excellent English written and verbal communication skills, i.e., active listening, ability to clearly summarize an issue, both in writing and verbally
• Excellent problem-solving skills, i.e., ability to apply a highly logical and well-organized approach to the analysis and resolution of issues
• Basic support knowledge of: MS Windows7/Windows 10, Internet browsers, Cisco VPN, Active Directory,
• Good judgment skills with a strong sense for urgency and attention to detail

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  Basic knowledge regarding MS Windows & MS Office 2016, Windows Active Directory
• Excellent verbal and written communication skills
• Documentation skills
• Ability to complete special projects/assignments with minimal supervision
• Team and customer-oriented attitude
• Shift flexibility performing services for a 24 x 7 Global customer
• Outstanding attendance and schedule adherence
• Service Now & Zabbix experience is preferred.