Job Description

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people's lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

Under the supervision of a Team Lead, the incumbent is responsible for the planning, coordination and execution of quality assurance activities related to new client implementations, performing regular updates.

Responsibilities will include:

• Follow Sample Operating Procedure and leverage knowledgebase acquired during ILT and material available
• Adherence to Process Model
• Work alongside with senior members or individually (as required) to assist in smooth integration/transition of processes
• Demonstrate Task level ownership
• Produce documents for each testing operation (goals, test case, expected results, schedule etc.)
• Participate in special projects and other tasks as requested, sometimes outside regular work hours
• Participate in internal conference calls with project teams
• Timely communication to Project Lead
• Support process SLA's and adherence to defined workflow
• Exhibit sharp learning curve

Succeeding as a Associate Analyst - Quality Assurance will require the following core qualifications and skills:

• Bachelors or Master's degree in Computers / Graduates with Computer Diploma (6 months and above)
• Good knowledge of SDLC/STLC concepts
• Good knowledge of SQL tools and databases will be considered an asset
• Working knowledge of MS Excel would be added advantage
• Familiarity with test plans and defect tracking systems an asset
• Effective business communication skills (oral and written)
• Having analytical bent of mind & problem-solving skills
• Having behavioral competencies like teamwork, effective communication, effective time management, supporting change are added advantage

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

At LifeWorks, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.