Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world\'s top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the \xe2\x80\x9cbank of banks\xe2\x80\x9d - 97% of the world\xe2\x80\x99s top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we\xe2\x80\x99re approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We\xe2\x80\x99re seeking a future team member for the role of Intermediate Representative, Fund Administration to join our Call Center team. This role is located in Pune, Maharashtra - HYBRID.

In this role, you\xe2\x80\x99ll make an impact in the following ways:
We are currently looking for Candidates that will work in a fast-paced environment and will handle Inbound calls for our Trade Desk
Candidate will perform operational tasks, including account maintenances, processing multiple Mutual fund trades, and servicing all types of financial related operational inquiries.
Knowledge of Placing Trades over the phone and / or providing Technical support through calls will be an added advantage.
Candidate should be a Graduate or the equivalent combination of education is Mandatory.
Min of 2 to 3 years of Experience in International Inbound Voice Process is Mandatory.
Candidate should have Excellent Communication Skills (English - Spoken and Written Skills).
Candidate should be able to comprehend various accents (US, UK etc).
Candidate will handle 35 to 40 Calls on a normal day and up to 50 + calls on a day with high volumes.
Candidate should have worked on KPI / KRA driven environment.
Should be flexible to extend shifts to clear the calls waiting in queue or when there is Business Requirement.
Should have great problem-solving skills and should be proactive in finding solutions to challenges faced in day-to-day work in both WFH and WFO Environment.
Should be comfortable to work in rotational shifts.
Should be open to Change and comfortable to work in Dynamic environment.
Should be a Quick learner and should be able to work with minimum governance.
Should be high on integrity and have positive approach.
Should be comfortable with hybrid work environment (WFH and WFO both).

At BNY Mellon, our inclusive culture speaks for itself. Here\xe2\x80\x99s a few of our awards:
Fortune World\xe2\x80\x99s Most Admired Companies & Top 20 for Diversity and Inclusion
Bloomberg\xe2\x80\x99s Gender Equality Index (GEI)
Human Rights Campaign Foundation, 100% score Corporate Equality Index
Best Places to Work for Disability Inclusion , Disability: IN \xe2\x80\x93 100% score
100 Best Workplaces for Innovators, Fast Company
CDP\xe2\x80\x99s Climate Change \xe2\x80\x98A List\xe2\x80\x99

Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life\xe2\x80\x99s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world\'s financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It\'s the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.