Job Description

ROLE SUMMARY

Pfizer is the world's premier biopharmaceutical company taking new approaches to better health. We discover, develop, manufacture, and deliver quality, safe and effective prescription medicines to treat and help prevent disease for people. We also partner with healthcare providers, governments, and local communities around the world to expand access to our medicines and to provide better quality health care and health system support. At Pfizer, colleagues in more than 90 countries work every day to help people stay happier and healthier longer and to reduce the human and economic burden of disease worldwide.

This role will support the Global Transportation Quality team of Intercompany Organization. This role is responsible to manage Incidents across the globe, to ensure tracking and continuous improvement of incident management records (QTS LC / eQMS) working in close collaboration with LSCA/TCL on incident metric overview and to collaborate with internal and external stakeholders to resolve quality issues connected to Transportation and ensure compliance to GxP standards

ROLE RESPONSIBILITIES

• Incident Records Management
• Manage in-transit transportation incidents that occur within Intercompany operations processes by leading incident triaging including Cross Dock Incidents
• Ensure and follow up on incident management records for data quality and compliance to reporting procedures, Checking for complaint accuracy and content, and correct information to process the complaint.
• Ensure the timely follow up and closure of records in QTS LC / eQMS
• Support the maintenance of SOP/ WI related to incident management
• Maintain a local database for shipping / stability memo
• Supporting closing Controlant SCM shipments

• Continous Improvement
• Ensure tracking and continuous improvement of incident management records ( QTS LC / eQMS ) working in close collaboration with LSCA/TCL on incident metric overview including:

• preparation of metrics for T3 SQRT or ORMs as required
• preparation of metrics to support the vendor management quality oversight (Quality Review meetings)
• CI / Trending trends analysis process ( Supported by/in collaboration with the relevant Vendor Quality Manager (VQM)), identification of trends (events / deviations), initiation of investigation, participation to investigation meetings, review of the trend Analysis report,
• Complete effectiveness check on trend investigations and CAPA
• supporting Market Quality forums with technical data and metrics

• Quality System support
• Collaborate with internal and external stakeholders to resolve quality issues and ensure compliance to GxP standards
• Support inspection readiness for BOH inspections and external vendor audits
• Support and participate in projects relevant to the team

BASIC QUALIFICATIONS

• University Degree in Systems, Advanced Analytics, Supply Chain, Logistics or Business Administration (Management), Post-Graduate degree preferred. A degree in another field may be considered if accompanied by appropriate work experience.
• Min of 3-5 years of experiences in Supply Chain, Logistics or Transportation in an international environment with preference of Pharmaceuticals or high-volume consumer goods industry is preferred, but not mandatory
• Strong interpersonal and communication skills.
• Ability to work autonomously as well as in teams, including multi-functional and geographically dispersed project teams. Willing to work flexible hours to support global operations.
• Demonstrated collaborative, consultative, problem solving, prioritization and analytical skills.
• Technology systems proficiency and/or ability to quickly master technology.

PHYSICAL/MENTAL REQUIREMENTS

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Europe Time zones - preferably 11AM to 0800PM
Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt