Job Description

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) In-Market Service Ambassador Manager will be responsible for serving as the POC for event preparation and walkthroughs, post-event feedback and analysis, and on-site event day support in India. This role will also provide live support as needed and assist with promoting MPA accountability. Finally, this role will serve as the first point of contact for India for any escalations or non-standard requests for support.

This Manager will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally across the organization to help identify opportunities for continuous improvement that will allow the MEET organization to better serve its customers.

This role will be based in India, work with the regional operations team, payments team, and other COEs as appropriate, and report directly to the Regional Service Ambassador Manager.

Serve as first-line for Business representatives who come to the MEET organization with issues, questions, or non-standard requests for support regarding card support, travel, PT&E, payment issues, and other event needs

Work to resolve issues as possible or escalate to the applicable / accountable MEET analyst as-needed

Represent MEET as the face to the business for in-market customers

Support MEET regional team for key event activities including event preparation and walkthrough, post-event feedback and analysis, on-site support, and customer care

Work with the Regional Service Ambassador Manager to identify opportunities to improve the customer experience for healthcare providers and Pfizer customers

Provide on-site meetings and event support

Standardize the customer experience to ensure alignment with global model

Oversee MPA completion of PO and project plan (in coordination with MEET regional team as needed)

Provide on-site meetings and event support

Perform demand management forecasts to help MPAs better plan their staffing needs

Track issues and resolutions, providing reports to regional customer service leads

Provide key event services including Business Unit coordination, MPA oversight, event walkthroughs, post-event feedback, venue selections, budget management, 3rd party coordination, customer care, and day-of support

BASIC QUALIFICATIONS

Strong customer service skills and mindset

Ability to manage multiple client stakeholders

Good organizational skills to coordinate and manage multiple priorities

Strong technical skills in managing transactions within a global system

Strong written and verbal communication skills enabling effective communication with all levels of management

Understanding of compliance/financial controls

Ability to present to senior leaders

Ability to work under pressure and ability to lead

High level of self-motivation, energy, and flexibility

Understanding of My Anti-Corruption Processes and Policies Policy (MAPP) terms and healthcare compliance policies

Strong interpersonal and organizational skills

Proficiency in PC skills (MS Excel, Word, PowerPoint) required

SAP / Ariba experience preferred

Ability to manage reporting needs for business, BU, Compliance, Audit, etc.

Highly focused on customer service

Understanding of the technology landscape that supports MEET

Strong analytical thinking and problem-solving skills

PREFERRED QUALIFICATIONS

Typical Years of Experience: 5+ years (3+ years with MBA / MS) of experience in accounting, compliance, or relevant function, preferably in a shared service with strong compliance controls

Minimum of bachelor\xe2\x80\x99s degree in Business, Finance, or a related discipline

Fluency in English and Hindi is a must; additional languages preferred

Strong customer service experience and stakeholder management experience

Strong compliance experience and financial or audit controls background

Demonstrated diverse leadership experiences including: the ability to influence and collaborate with peers,

Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies

Previous experience with pharmaceutical companies is preferred

Comprehensive knowledge of meetings and events logistics and processing

Deep expertise and understanding of a large compliance related, customer facing operations team

Ability to engage with senior executives to influence decisions

Recognized as a leader who delivers strong financial and customer experience results

Project management & communications skills

Experience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS

Position is located in India. Travel would be for work related needs only. Weekend work could be necessary based on volumes.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Global Procurement

Pfizer