JOB DESCRIPTION
\xef\xbb\xbfAs a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you\xe2\x80\x99ll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You\xe2\x80\x99ll help develop functional goals and priorities that align with our overall strategy. You\xe2\x80\x99ll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Required qualifications, capabilities, and skills

• Expertise in product and infrastructure support
• Knowledge of risk and controls landscape, ensuring company-wide standards are met
• Ability to execute within a customer-centric environment
• Knowledge and experience in Production Management and Technology Operations disciplines
• Understanding of the Incident, Problem, and Change processes
• Knowledge of Cognos; ServiceNow; and Tableau preferred
• AI/ML knowledge a plus
• Strong analytical, prioritization, organizational, and time management skills
• Problem solving / issue resolution skills as well as customer service skills
• Team player with the ability to work productively within a group

Preferred qualifications, capabilities, and skills

• BS/BA degree or equivalent experience
• Proficient using Microsoft Project, Word, Excel, and PowerPoint
• Cognos, Tableau, Qlikview and SQL

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\xe2\x80\x99s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you\xe2\x80\x99ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You\xe2\x80\x99ll work in a stable, resilient and secure operating environment where you\xe2\x80\x94and the products you deliver\xe2\x80\x94will thrive.




High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.