Job Description

• Tracking/monitoring the performance of products via enterprise tools and utilities
• Respond to system-generated alerts/escalations relating to any failures on application platform
• Responsible for monitoring the Production status, and ensure the product works as expected with 100% uptime; handle communication around production issues
• Perform initial analysis and work with partner teams to identify and implement corrective and preventive measures
• Manages product infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all the client/server/storage devices, etc
• Setup Incident bridge/War room calls with various internal and cross-functional teams for troubleshooting and document the on-going conversation for timely updates
• Monitor Product Dashboards on Cloud infrastructure
• Should be flexible to work in 24/7 shifts with rotational weekly-offs including festivals and holidays
• Undergraduate degree or equivalent experience.

Basic Qualifications:

• Excellent verbal and written communications skills
• Strong analytical and problem solving skills & attention to detail
• Ability to communicate effectively with internal and external clients
• Technical aptitude for learning new technologies
• Bachelor's degree in Computer Science or any equivalent qualification

Ideal Qualifications:

• 1-2 Years of experience in Customer Support or Production Support(technology or voices based) with ability to handle customer escalations
• Understanding of ITIL/ITSM process and Incident management
• Basic knowledge on Word, PowerPoint Presentations, Excel reporting
• Basic knowledge in SQL/Database fundamentals or other technical languages

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.