Job Description

Infrastructure Apps Engineer (SRE)


What you can expect


The ideal candidate will possess a SRE/DevOps mindset to transform the team's operational approach through programmatic solutions. With a background in infrastructure as code, they will support product teams and AI initiatives. Managing Identity, Authentication, Directory Services, SaaS applications, and Multi-Cloud services. Working closely with development, security, and DevOps teams. This technically-minded professional will drive modern, self-service solutions while focusing on end-user experience. They will troubleshoot complex issues and implement innovative solutions to streamline infrastructure application workflows, helping advance our AI-driven future.


About the Team


Our team engineers and supports applications and cloud services. We ensure stability, security, and efficiency. We use SRE/DevOps practices with coding skills to automate workflows. We optimize cloud infrastructure as customer zero for our product. We focus on executing, securing, and managing infrastructure services. We use modern tools and automation for self-service capabilities. This maintains robust cloud infrastructure while staying agile. Our mission is enabling Zoomies to perform their best work. We provide secure, frictionless daily operations to deliver customer happiness.


What we're looking for

Have a Bachelor's in Computer Science, Management Information Systems, or a related field. Have extensive experience creating tools and/or services with modern languages such as Python and Golang. Have experience in automating infrastucture with standard tools such as Terraform, Pulumi, Ansible, etc. Have experience with following CI/CD best practices with Github Actions, Gitlab CI, Jenkins, etc. Have experience with Identity and Access Management and application provisioning. Have experience with authentication security practices around identity, MFA / FIDO, PKI. Have experience with major cloud platforms, including AWS, Azure, and Google Cloud Platform (GCP). Have experience with Unified Collaboration tool integration (Zoom, Google Workspace / GAM, Proofpoint, SendGrid, etc.) Have experience with the ability to diagnose and resolve complex technical issues to the physical, process/memory, network, session, database and application level.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.


Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.


About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.



Our Commitment


At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know--we're here to support you at every step.


If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.


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