Job Description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. In this role, you will:

• The responsibilities entail areas such as execution of production support, creating knowledge base, and producing relevant data for trending and analysis purpose.
• The job holder is responsible for Technical delivery of projects by providing technical / process guidance to project teams and be a subject matter expert for the technology and guide delivery teams for NEC across other centers for process/system improvements.
• The job holder works closely with group Telecom teams, Team leaders, and Managers to understand the scope of work, format, and the expectations. The role holder also often liaises with the other technology teams for support purposes.
• Assist Domain to identify service delivery issues (SLA Slippages, Quality etc), post implementation issues, escalations and assist to drive timely & successful closure. Identify & implement actions to eliminate issues
• Organize & lead meetings with regional teams for development or support of deliverables. Participate in crisis call and other global calls for support & delivery of domain goals.
• Mitigate and record risks early to ensure minimal and/or no impact to project deliveries. Evaluate and track operational risk associated with the role. Ensure contingencies are planned within all activities

Requirements
To be successful in this role, you should meet the following requirements:

• In-depth knowledge in Telecoms/wifi/SD WAN/Cloud designing/implementation/troubleshooting and programming/scripting (Python/Ansible) networks, Interpersonal skills and experience in presenting
• CI/CD Development Environments/Tools: GIT, Maven, Jenkins, Ansible, Cobbler, Puppet, Chef, Docker
• CI/CD Project Management Tools: JIRA, Confluence
• Problem solving and project management experience, Negotiation skills, Team working skills, Working across cultures
• Should be well versed with Agile and DevOps.
• Excellent communication skills, with ability to describe complex technical scenarios in a concise manner, both verbally and written, and articulating the content depending on the audience
• Proven experience in managing and building relationship with business partners and other support teams.
• Worked in a infrastructure critical environment and understands how technology adds value to the business and ultimately the end customer
• Industry standard certifications in the technology area of work would be preferred

You’ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by – HSBC Software Development India