Job Description

This opportunity is with Mindtree Ltd. for the position of Engineer # Service Desk Operations. The role requires providing phone, ESS tickets and chat support for the end users for one of our prestigious client. This is an L1 role where the incumbent is expected to be aware about ITIL methodologies # Incident, Service Request, Change and Problem. The role demands excellent communication skills # oral and written, good customer handling skills and excellent collaboration skills with ability to wo rk in shift 24X7. The person will contribute towards effective resolution of the issues. Ideal candidate must be an experienced professional from same or similar field. He She must possess good knowledge of Windows, Active Directory, O365, VDI, Netwo rking basics etc. The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.). The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails. L1 Technical Suppor t # Handling all the Inbound calls, chat and emails in service desk # Handling Basic L1 level queries from end users # Diagnose and quickly resolve a wide range of Windows applications issues # Basic troubleshooting knowledge for internet LAN WAN Connectivity issues and VPN issues # When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System # Install, upgrade, support and troubleshoot for printers & related comput er hardware. # Performs general preventative maintenance tasks on computers, laptops & printers # Customize & configure desktop hardware to meet specifications and business standards # Email account administration, i.e., account creation and management and distribution lists on Office 365 # User account administration, i.e., account creation and management and password resets on Active Directory # Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries # Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool .

Job Requirements: Windows 10, VDI Support, Troubleshooted Application

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• Windows 10