Job Description

L1 L2 Telephonic Support

# Experienced in working with international service desk with inbound call taking roles

# Handling all the Inbound calls & tickets in Service Desk

# Handling Basic L1 level queries for the users # Basic knowledge of Citrix Xenapp to provide 1st level support for applications hosted on CITRIX.

# Diagnose and quickly resolve a wide range of Windows applications issues

# Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues

# When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System

# Remotely Install, upgrade, support and troubleshoot Windows and Unix OS and any other authorized desktop applications on Laptops Des ktops.

# Install, upgrade, support and troubleshoot for printers & related computer hardware.

# Performs general preventative maintenance tasks on computers, laptops & printers

# Customize & configure desktop hardware to meet specifications and business standards

# Email account administration, i.e., account creation and management and distribution lists on Office 365

# User account administration, i.e., account creation and management and password resets on Active Directory # Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries

# Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool Customer Focus

# Providing timely and accurate resolution of technical issues experienced by the Users.

# Excellent communication skills.

# Identify and escalate sever e issues which could cause production impact.

Technical Skillset

# Need to Know *Networking Experience in LAN WAN Environment *Good knowledge of Active Directory *Citrix *O365 *Microsoft Windows & Unix *Mobile Operating Systems (Android iOS) *Mc afee ePO

Technical Skillset

# Good to Know *Knowledge of Infrastructure Exchange Server Technologies including Operating System *VoIP Services *Knowledge of servers *Virtualization VMware Cloud .

Job Requirements: Citrix VDI, O365, Intune, Azure AD, Technical Support, Desktop Configuration, End User Application Support, Printers and Peripheral Support, End User Desktop Performance tuning, Application Troubleshooting Checklist, Automation Script, Configured Mobile devices for users, Configured Printers and Peripherals

Job Type

Full Time

Location

CHENNAI

Mandatory Skills

• Citrix VDI