Job Description

Application Support - Offline Team Key Responsibilities: # Provide Off line support to VGCS applications # Be available and communicate with end users via telephone and email (Inbound and Outbound) # Respond to and handle calls by phone or email in a professional and efficient manner # Attend to functional and technical questions and issues that arise within the applications supported # Diagnose BSM alarms, call and mail in Incident Request management tool by following SOP s. # Follow up and seek solutions for application issues # follow ups with different support teams # Be responsible for effectively and efficiently managing the relationship with all involved stakeholders # Follow defined escalation path for unresolved issues # Take n ecessary actions to expedite the resolution process Main Competence Requirements # Bachelor degree in computer science or related field # Excellent spoken and written skill in English # 0-3 years of Technical Support Application support experie nce # Basic knowledge of Cloud Infrastructure support. # Good analysis technical troubleshooting skills. # Working knowledge on executing writing basic SQL queries at least 1 year. # Basic programming skills in any technology # Excellent communicati on, phone etiquettes and interpersonal skills # Self-initiative, pro-active, hardworking, good attitude and be a team player # Open to work in shifts (Mostly morning) .

Job Requirements: End User Applications, Application Troubleshooting, Troubleshooted Application

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• End User Applications