Job Description

C1 # Competency (Technical Support) Handling all the Inbound calls, chat and emails in service desk Handling Basic L1 level queries from end Correctly logging incidents and faults, categorizing and prioritizing them in line with team proc edures Password Resets and Account unlock Manager User accounts access and Permissions Support Windows applications issues Good troubleshooting knowledge on internet and VPN issues When the restoration is beyond the scope of the support esc alate the issue problem to appropriate resolver group using IT Ticketing System Install, upgrade, support and troubleshoot for printers & related computer hardware. Knowledge of Citrix and VPN Resolve tickets by following the associated SOP Working on Asset Management Email account administration, i.e., account creation and management and distribution lists on Office 365 User account administration, i.e., account creation and management and password resets on Active Directory Fa miliarize end users on basic software, hardware and peripheral device operation and solve basic queries Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool Configuring iPad iPhones Android for the u sers to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Mac OS, Web Based and Installable applications Good understanding of computer systems, mobile devices and other tech products Requ ired Background Experience Any University Graduate 1-3 years in a service desk environment Hands on experience working in ITSM tools like Service Now, Remedy etc..

Job Requirements: Service Request Management, Others, Incident Management, Others

Job Type

Full Time

Location

BANGALORE

Mandatory Skills

• Service Request Management