Job Description

It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
Information Technology Support Specialist:
So what does an IT Support Specialist really do? Think of yourself as
the person who's responsible for first level technical support to internal
customers and secures first time resolution resulting in minimal
recurring issues, so not just anyone is qualified for this role.

As an IT Support Specialist, you will provide first level technical support
to internal customers and ensures quality services to gain high
customer satisfaction ratings. You will respond to telephone calls and
email messages from users requesting for assistance. You will do the
logs and keeps records of customer/employee queries. You will also
interpret problems and analyzes possible causes of hardware and
software failure. You will identify computer hardware, software and
telecommunications malfunctions as well as take the appropriate action
to resolve issues ensuring data and system integrity. You will test,
configure, install, modify, maintain, and repair computer hardware,
operating systems, applications, software patches and updates.
So, do you have what it takes to become an IT Support Specialist?
Requirements:
Bachelor's Degree in ECE, Computer Engineering, Computer Science,
Information Technology, or any IT / Computer-related course.
Min of 2+ years of working experience in IT support role. Well versed
with I.T. systems and equipment as well as their installation,
configuration, maintenance, and repair.
Also, we need someone with a working knowledge of I.T.
requirements/demands in call center operations and organization,
particularly in the area of operations support.
Hands-on experience with Windows/Linux/Mac OS environments.
Knowledge of Antivirus Symantec, Norton, CA e-trust etcKnowledge
and Maintain the Windows AD and GPO policies.Experience working in
a Global environment.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
TaskUs is an Equal Opportunity Employer