Job Description

Job Title- Information Technology Operations Manager

Experience- 1 to 3 year

Job Location- Gurgaon

Job Brief

We are looking for a professional IT Operations Manager to plan, direct and coordinate organizations IT operations. Will be responsible for improving performance, productivity, efficiency through the implementation of effective methods and strategies.

Responsibilities

Ensure proper functioning of the CRM Application, Billing System, Website

Being the SPOC for process related issues and changes

Vendor co-ordination for enhancements/bug fixing for Billing, CRM and website

Delivering timely solutions and services to stakeholders and customers

Monitoring SLA management to ensure continuous improvement in delivering value

Efficiently utilization of all available resources in IT Operations team (people, systems, knowledge) to ensure timely, cost efficient and quality delivery to stakeholders

Stakeholder and Team Management

Requirements

Extensive knowledge of SQL operations and query/functions writing and operations. (mysql/MSSQL)

Good writing skills specifically Business requirement documents

Ability to effectively communicate with all levels of the organization

Leadership and organizational skills

Education & Experience

Bachelors degree (B. E) or equivalent from four-year College or technical school; and a minimum of 4-5 years related experience and/or training; or equivalent combination of education and experience

Have working experience of more than 5 years in the IT domain.

Working Conditions Full

Interested candidates can share the CV on Simran@acesglobal.net

Expertia AI Technologies