You will be supporting customers of the Top Ecommerce Platform in the Indian region You will be answering queries regarding Order related Queries. You will be handling inbound customer queries about the customers Order related. This is a Day shift Six-day working with One Day rotational off Good communication skills in English+Hindi/Tamil/Telegu/Malayalam Ability to handle irate customers Solve Customer queries A team player Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Display Ownership and accountability Quickly build trust and confidence with customer Own and resolve customer issues efficiently, effectively and empathetically Excellent comprehension and articulation skills UnderGraduate with minimum 1 year Experience or Graduate Fresher or experience
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