Job Description

ClusterHead - Tele sales and Services

About Us :

IndiaMART is India\'s largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, \'Bada Aasaan Hai,\' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provides ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.

Roles and Responsibilities :

1. Client Experience - Leading the servicing cluster and ensuring a WOW client service experience.

2. Revenue - Owning the P&L for the entire cluster, and looking for newer opportunities to drive revenue maximization and higher upsells.

3. Team - Build and drive highly motivated teams

4. Feedbacks - In-depth client interaction and process insights gathering to share process and product feedbacks with internal stakeholders

5. Solutions - Data and feedback-based insights driven approach to design and implement innovative

Qualifications Required :

- MBA with 3-8 yrs of experience in Sales / Servicing / Retention

- Preference for candidates with Team handling experience of 10+ individuals (atleast 3 - 4 yrs experience)

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