Job Description

Posting Description:
Job Title: IND Senior Manager - Business Service Support
Business: Aon Commercial Risk Solution


Reports To: Business Services Lead
Role Type: Full Time
Work Mode: Hybrid
Shift Time: 12:30 pm to 9:30 pm IST.
Cab Facility: Yes
Location: Bengaluru, (Whitefield Office) India

AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.


About Aon Commercial Risk Business


Commercial Risks - Corporate
Our Corporate business provides risk solutions to businesses across a large number of sectors within the UK. Typically, clients will be either a national or a multinational company, with a presence in no more than 10 overseas territories. These clients will be looking for a local relationship with their broker, to provide a tailored approach towards transactional risk transfer as well as risk management advice and services.


Corporate clients typically require bespoke insurance programs and associated risk management and risk transfer services. Besides being the insurance broker, the Corporate team provides clients with a claims service and advice on risk management across most industries, with specialisms including real estate, public sector, food & drink and retail & wholesale.


GENERAL DESCRIPTION OF ROLE:
You will be a part of Aon\xe2\x80\x99s [UK Retail business] and will be responsible for driving and managing the provision of support to Client Service Team members based in UK, drawing upon designated service teams and business support resources as well as managing a team of Business Service Support.


JOB RESPONSIBILITIES:
As a Business Service Sr. Manager, your key responsibilities will include:

• Manage the service provided to Client Service Advisors based in UK by your team of Business Service Support. Ensure the highest level of service to assigned client portfolio in line with the agreed client service tools.
• Build effective working relationships with UK and India based Client Service Team to ensure the best of Aon and the highest level of service to each assigned Client Service Advisor is provided in line with the agreed service tools.
• Experience in team management, and ability to lead team of up to 10 or more subject matter experts, ensuring that theirs and own objectives are aligned with the overall business strategy, that performance is satisfactory, and any necessary action is taken to continually to develop capability as future leaders.
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
• Adhere to all HR processes and dates.
• Experienced in implementing the adequate process controls and review mechanism.
• Ability to lead a larger team with multiple clients with high complexity and conflicting expectations.
• Collaborate and work with other support functions i.e., Quality, IT, HR, Admin etc. for the operations stabilization and delivery results.
• Coach and mentor direct reports where appropriate, to support personal and professional development in the high-potential population, supporting retention, engagement and succession plan aims.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

DESIRED CANDIDATE PROFILE

• Strong experience across Insurance and/or Financial Services industry. We\'ll happily consider candidates from broking, claims handling and underwriting backgrounds.
• Manage teams involved in renewal documentation,claims processing and settlement,premium collection etc.
• Familiarity with Insurance software and tools such as Acturis, Brokasure etc.
• Excellent Microsoft Office skills (Excel, PPT, Word, etc.).
• Strong track record of leading teams \xe2\x80\x93 able to motivate and inspire team to achieve success.
• Passionate, curious engaging individual who enjoys human interactions and developing deep relationships and connections.
• Proficient in English with excellent verbal and written communication skills
• Excellent organizational skills with the ability to manage multiple priorities simultaneously and to deadlines.
• Excellent delegator and manager of professional staff, and well-developed influencing skills.
• Proven interpersonal skills, capable of dealing with domestic and international business stakeholders and external bodies.
• Enthusiastic team player with strong relationship and empathy building skills who is capable of leading change / plans to a diverse range of relationships.
• Self-disciplined, organized, and results focused. Attention to detail to support servicing to clients.
• Willingness to learn and motivated to overcome new challenges and develop in your role.

HOW IS THIS OPPORTUNITY DIFFERENT This is a fantastic opportunity to join a thriving office where colleagues bring their best to work every day. This is an exciting time to be joining the Client Service Team as we expand into new Pod Team structure which is a collaborative approach by UK and India based colleagues delivering to client portfolios. The Bengaluru office is currently growing, providing the team with lots of opportunities to develop and widen their expertise. You will be working in a dynamic team with full support from the Client Service Manager, Client Service Leads in UK and Business Service Lead in India. You will be supported through your onboarding to Aon with an Aon connector who will act as a mentor to guide you through your first months. There will be opportunity to connect with and learn from colleagues around the business as you play your role in Delivering Aon United to our clients.
HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two \xe2\x80\x9cGlobal Wellbeing Days\xe2\x80\x9d each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.