Job Description

Job Title - IND HCS Rewards Solutions Group Manager Position Type - Full Time Solution Line - Aon Business Services Team - Global Human Capital Solutions Operations Work Location - Gurgaon Working Style - Hybrid Cab Facility - Yes Shift Time - 8 am to 5 pm or 12PM to 9PM People Manager role - Yes Required education and certifications critical for the role- Graduate / Postgraduate in any discipline Required years of experience - Overall Work experience of 12+ years with at least 6+ years of people management AON IS IN THE BUSINESS OF BETTER DECISIONS At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed. ABOUT THE BUSINESS Aon\'s Human Capital Operations provides rewards solutions, fueled by expert advisors and proprietary data and analytics, that help clients deliver sustained business performance through their people. India operations team offers data-driven inputs to organizational decisions on compensation - along with access to payroll data for over 31K companies across globe and compensation benchmarking over 40K unique job-positions. For more inputs please visit - ABOUT ROLE: Lead an operations team (colleagues plus managers) to deliver service delivery for multiple LOBs for the Human Capital Solutions business (data/products) on-time & with 100% quality. Manage all aspects of operations in terms of work allocation, skill building, quality assurance, KPIs and metrics management, team engagement, team retention, backfills & growth hirings, productivity & utilization, career growth & progressions and R&R etc. Work closely with the onshore stakeholders & product partners - meet their expectations around delivery, quality and timelines build awareness around the content, build a strong research practice that contributes to insights and analysis. On innovation and efficiency creation. Strong understanding of the Quality Framework and Quality Assurance methodologies. JOB RESPONSIBILITIES : People Management : Translate the business goals to individual goals and set expectations/targets Build and manage capability - ensure 100% key talent back-up . Ensure colleagues are motivated and engaged to perform Define career paths and development goals Focus on enhancing technical & personnel effectiveness through training, education and coaching SKILLS AND EXPERIENCE Strong project management skills - prior project leadership across medium and complex, high impact projects Ability to coach and mentor. Capability of handling large/diverse teams and managing service delivery, across domains, clients and locations and time zones. Excellent communication skills both verbal and written. Excellent Problem solving and analytical skills. Ability to deliver in fast paced and ambiguous set ups. Ability to manage through multiple reporting channels and relationships globally. High on initiative - Ability to drive organization level initiatives. Demonstrated Change Management capability for self and teams. Proficiency with MS Office, MS Excel Advanced, MS Word and Power Point Leverage technology to bring efficiencies and improve quality. Data Analysis - Compensation Content Identify new technology & tool requirements and acquire/ develop process knowledge. Acumen to increase business depth and quality. HOW WE SUPPORT OUR COLLEAGUES In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self. Furthermore, all colleagues enjoy two \'Global Wellbeing Days\' each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it! Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued. #LI-SB2 2532419

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