Job Description

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


About Digital Technology We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. The Global Incident Response (GIR) team consists of three units: Triage, Incident Response and Incident Command. You will be joining the Triage team as an Information Security Analyst monitoring the tools and systems that defend ServiceNow’s production and corporate environment.

• Global Triage team is responsible to provide 24x7x365 continuous monitoring of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident.
• Triage team is the primary contact for any suspected security incident and works together with the Incident Response team on resolving incidents and remediating threats across Servicenow enterprise
• Define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality.
• You will work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.
• You may be called upon to assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security.
• You will be required to engage an escalation point of contact in the On-Call rotation, to ensure that Global Incident Response team can respond to priority incidents in a timely manner, and must be willing to work weekend shift and hours outside of standard business hours, if necessary.
• This role is a 18*7 role from India which requires you to work in morning & afternoon shifts during holidays and weekends

Qualifications
To be successful in this role you have:

• 3 - 4 + years related experience or equivalent combination of education and experience
• Deep understanding of Security Operations Center and Security Incident Response Team protocols and procedures
• A solid foundation in networking fundamentals, with a deep understanding of TCP/IP and other core protocols
• Background working with data logging applications (e.g. Splunk)
• Knowledge of internet security protocols and technologies
• The ability to analyze event and systems logs, perform forensic analysis (good to have), analyze malware, and other incident response related data, as needed
• Familiarity with intrusion detection systems and different layers of defense across Endpoint, Email & Network level layers
• Knowledge of latest attack vectors, threat tactics and attacker techniques targeting SaaS companies
• Understanding of Windows and Linux operating systems and command line tools
• Enterprise level analysis and defense experience are a plus
• Willingness to work in weekend shift (no night shifts!!)
• CompTIA Security+, GSEC, CEH (Practical) certifications are good to have

Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site. Work personas Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office. Required in Office A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role. Flexible A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment. Remote A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.