Job Description

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• Identifying, managing, and resolving time sensitive escalations.
• Performing analysis of data from a variety of sources to identify possible risk indicators.
• Performing incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation.
• Performing escalation trend analysis and reporting.
• Performing real-time incident handling tasks to support world-wide operations.
• Analyzing escalations from various sources within , determining possible root causes and identifying preventative actions
• Tracking and documenting incidents from initial detection through final resolution.
• Writing and publishing techniques, guidance, and reports on incident findings.
• Serving as technical expert and liaison to legal personnel and explain incident details
• Coordinating with analysts to correlate threat assessment data.
• Monitoring external data sources to maintain currency of threat condition and determine which issues may have an impact on POE operations.
• Drafting and presenting deep-dive documents and reports on policy and process gaps leading to senior executives.

Relevant experience and exposure

• Exercise strong judgment in areas where policies are not well defined.
• Understand the implications of new information for both current and future problem-solving and decision-making.
• Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems and recommend the most appropriate course of action.
• Dissect complex problems to develop and evaluate options and implement solutions.
• Analyze existing policy and process gaps, and identify solutions to close them.
• Function effectively in a dynamic, fast-paced environment.
• 10-15 years of experience managing incidents, escalations, crisis management, risk management, or other relevant experience in a fast-paced environment

About Us:

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.