Job Description

About Us:
Mixing technology, data, and first-in-class innovation, EagleView® is not only leading the property data analytics market, but also changing lives along the way. Come join us and make great things happen!
EagleView® is a fast-growing technology company driving game-changing innovation in multibillion-dollar markets such as property insurance, energy, construction, and government. Leveraging 17 years of the most advanced aerial imaging technology in the world, along with the most recent advances in machine learning and AI, EagleView® is fundamentally transforming how our customers do business. Overview:
At EagleView®, we believe that making our culture engaging and empowering are keys to success. social, athletic, and wellness opportunities are plentiful; and the growth, education, and potential of employees is a top priority, making EagleView® a “Best Place to Work” for more than five years running.
We are looking for a talented Incident Manager - I to join our Global Support team under the CIO Organization. Responsibilities:

• Real Time & continuous follow-up with global support teams for Critical incident resolution
• Manage and coordinate activities during overall ticket life cycle of a Major Incident
• Responsible for sending all Incident notifications/communications as per agreed process
• Chair bridge calls for effective coordination, incident resolution, service restoration
• Continuously follow-up with support & IT teams for relevant notification updates per SLA, and drive resolution
• Ensure that the Incident record is fully updated prior handing over to implementation team
• Follow the global Major Incident Management Process
• Ensure Incident Root cause analysis report is created immediately after resolution
• Contribution to ongoing process & operational improvements

• 4+ yrs of real time and relevant ITIL based experience in an MNC
• Must be willing to work in US business hours
• ITIL Foundation certification is must, practitioner / intermediate is preferred.
• Experienced in handling Major incidents involving cross functional teams located at different geographies
• Exceptional communication (oral and written) skills are a must with understanding the Application requirement and infrastructure.
• Should be technically aware to handle situation effectively along with speedier and timely restoration of service and client communication.