Incident Management Specialist

Year    Chennai, Tamil Nadu, India

Job Description


Join us in creating the technology that helps the world act together

We are a B2B technology innovation leader pioneering the future where networks meet cloud. At Nokia you will have a positive impact on people\xe2\x80\x99s lives and help build the capabilities needed for a more productive, sustainable, and accessible world.

Be part of a culture built on an inclusive way of working where we are open to your ideas, you are empowered to take risks and are encouraged to be fearless in bringing your authentic self to work.

The team you\'ll be part of

As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

An exciting opportunity to work in the ever-changing Telecommunication Industry. As a member of GDC Team, for our Cloud & Network Services. You will be a part of a team whose objectives are to deliver in an environment where openness, trust and autonomy are encouraged, each team member selects the tasks to work on and exchanges daily with his/her team mates on the progress and challenges.

What you will learn and contribute to

Are you passionate about solving problems?
As part of our team, you will:

  • Manage incident cause Identification, Analysis and Resolution
  • Manage incident progress updates, resolution & notifications
  • Manage individual priorities, SLAs/KPIs, and deliverables.
  • Contribute to the overall network availability of some of the largest telecom/Internet service providers.
Your skills and experience

You have:
  • Either an Engineering degree in any discipline or equivalent practical experience
  • Experience In RAN(2G,3G,4G,5G), Transmission, Tools, Process NOC operations in leading the incidents and customer communication.
  • Willingness to contribute with creative, out-of-the-box solutions, to problems solving in a dynamic 24x7 environment, under high market pressure.
It would be nice if you also had:
  • Experience in Core, IP and Optics
  • Professional Level Certification ITIL and PMP
What we offer

Due to its central location, our office is very easy to access by public transport or car. And if you enjoy being part of a motivated team who not only contributes to overall team success but also enjoys each other\xe2\x80\x99s\xe2\x80\x99 individual success, then this will be right place to be.

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:
  • One of the World\xe2\x80\x99s Most Ethical Companies by Ethisphere
  • Gender-Equality Index by Bloomberg
  • Workplace Pride Global Benchmark
  • LGBT+ equality & best place to work by HRC Foundation
At Nokia, we act inclusively and respect the uniqueness of people.

Nokia\xe2\x80\x99s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed

Additional Information

Nokia

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Job Detail

  • Job Id
    JD3142057
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year