Job Description

The Service Management Specialist will be responsible for managing the delivery of services to clients ensuring that services are provided in a timely and efficient manner while maintaining high levels of customer satisfaction
This role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities

• 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process
• Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
• Implement service management processes and strategies such as service level management incident management change management and problem management
• Serve as the primary point of contact for customers addressing any questions complaints or issues they may have
• Collaborate with various departments to ensure the delivery of high quality services
• Develop and maintain service level agreements SLAs with clients ensuring that all services are delivered according to these agreements
• Analyze service delivery metrics and performance indicators to identify areas for improvement

Qualifications

• Bachelor s degree in Business IT or a related field
• Strong understanding of service management principles
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Ability to analyze data and identify trends and areas for improvement
• Proficiency in using service management software and other IT tools

Primary SkillsThis role requires a strong understanding of service management principles excellent communication skills and the ability to lead a team Responsibilities

• ITSM
• ServiceNow
• Incident Management

Secondary Skills

• 6 to 12 years of relevant experience on Change Incident Problem CMDB Service request and knowledge management process
• Oversee the delivery of services to clients ensuring that they are provided in a timely and efficient manner
• Implement service management processes and strategies such as service level management incident management change management and problem management
• Serve as the primary point of contact for customers addressing any questions complaints or issues they may have

Ref: 1791101Posted on: May 13, 2024Experience level: ExperiencedContract Type: PermanentLocation:Bangalore, KA, INDepartment: Infrastructure & Service Integration

Capgemini