Inbound / Outbound / Backoffice
Year Thane, Maharashtra, India
Job Description
Company Overview
Cogent E Services is an end-to-end Customer Experience (CX) solutions provider with a strong presence in the IT Services and IT Consulting industry. We offer omni-channel solutions to clients across various customer interaction touch-points. With our data analytics and technology-driven approach, we help clients derive valuable insights and effectively manage customer interactions.
Job Overview
Fresher: Less than 1 year of experience, Full-Time job in Thane, Maharashtra, India
Qualifications and Skills
- Strong communication skills in English and Hindi
- Ability to speak and understand regional languages is a plus
- Good problem-solving and decision-making skills
- Attention to detail and accuracy
- Ability to multitask and prioritize workload
- Basic computer knowledge and proficiency in MS Office
- Positive and customer-focused attitude
- Ability to work well in a team
- Handle inbound and outbound customer interactions
- Provide excellent customer service and support
- Address customer queries, concerns, and escalations
- Process customer orders and requests accurately
- Complete administrative tasks related to back-office operations
- Maintain accurate records and documentation
- Collaborate with team members to meet targets and deadlines
4th floor Kalpataru Prime Near Ashar IT road no 16 wagle estate Thane West 400604
Expertia AI Technologies
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Job Detail
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Job IdJD3208866
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.22000 per month
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Employment StatusPermanent
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Job LocationThane, Maharashtra, India
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EducationNot mentioned
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ExperienceYear