Job Description

Company Description
Robert Bosch Engineering and Business Solutions Private Limited (RBEI), is a 100% owned subsidiary of Robert Bosch GmbH, one of the world\xe2\x80\x99s leading global supplier of technology and services, offering end to end engineering, IT and Business solutions. With over 18000 associates, RBEI is the largest software development center of Bosch outside Germany, indicating we are the Technology Powerhouse of Bosch in India. We have a global footprint with presence in US, Europe and the Asia Pacific region. RBEI is ISO 9001:2008 certified (2012), appraised at CMMI-L5 as per version 1.3 (2011), ASPICE - level3 based on version 2.5 and ISO 15504- 5 and 7, and also ISO 27001 with seven state-of-the-art facilities spread across Bangalore and Coimbatore in India, Ho Chi Minh City in Vietnam and Guadalajara in Mexico, ISO/IEC 20000-1:2011 certified (2014). We nurture, build and sustain enduring customer relationships to enable direct operational and strategic benefits to our customers. We make it happen through qualified, motivated and flexible professional associates, who uphold the heritage and values of Bosch - time-tested over 125 years of a successful journey; a journey marked by quality, reliability and innovation of service to enhance the interest of our customers and the community we live in. We provide solutions for businesses in primarily three areas:

• • Engineering Services
  • IT services
  • Business services
• Our focal industries:
  • Automotive industry
  • Industrial Technology
  • Consumer Goods and Building Technology.

Our role \xe2\x80\x9cWe see RBEI as helping us to achieve the technological lead we need to have in order to prevail in increasingly competitive world markets\xe2\x80\xa6.. RBEI is about ensuring product excellence under conditions that allow us to maintain our global competitiveness\xe2\x80\x9d \xe2\x80\x93 Mr. Franz Fehrenbach, Chairman of the Board of Management, Robert Bosch GmbH.

• As a travel planning & expense expert, would be the primary point of contact for the customer and able to provide end to end solutions across a gamut of travel requirements ( travel ticketing, Accommodation, Visa and Forex & expense)
• This position is for Pan India operations extendable to APAC region as well
• Able to understands and apply customer travel policies
• Has good knowledge on travel planning processes ( Travel agency operations, GDS, Airlines, Payment solutions and the like)
• Able to steer the discussions with various travel requirement suppliers ( Travel Agency, hotel desk, Visa Partners and Forex partners)
• Should have exposure to travel booking interfaces, tools and applications
• Exposure / working knowledge on implementation of online travel solutions or any IT application
• Has knowledge / exposure on Visa processing, Credit card and Forx operations, travel expense / settlements operations
• Able to liaise with various suppliers, customers and other stakeholders like HR, Finance, IT team etc
• Able to work with customers internationally
• Able to bring in process improvements and there by build in efficiency in the travel operations
• Bring in innovative ideas for customer engagement
• Reporting and maintenance of SLA\xe2\x80\x99s as required for the operations
• Excel in service and delivery excellence leading to high customer satisfaction.
• Experience in being a team member in regional / global projects

Qualifications
Any Bachelor or Masters degree in Travel & Tourism , commerce Post Graduate degree in business administration Knowledge / operations about IATA is preferable
Additional Information

• 
  At least 15 plus years of experience in travel and expense would be good Able to work independently and also guide the team on the travel, visa, forex and settlement topics Good client interfacing and people / stakeholder management skills Strong analytical skills with an ability to think out of the box Ability to work flexible hours and handle multiple priorities simultaneously Exposure to international working is preferred Meets individual and team goals Willing to travel if need arises across India / international Responsible for Forex, vendor billing / payments & Corp credit card settlements process also
• Exposure in RFQ process in finalizing the vendors for operations
• should have implemented any tool pertaining to the above operations