Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team – winning is fun. We are looking forward to an Analyst , APAC Region in Eaton’s Global Financial Shared Services Center, based in Pune, India. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. This exciting role offers opportunity to: This role is in Accounts Receivable Process in a fast paced, high volume SSC environment that supports Eaton’s global business and operations that use SAP and Oracle application for financial accounting and reporting. The position is responsible for Customer Master Data Ensure all cash applications are performed within agreed timescales and in line with agreed SLA’s Ensure Plant requests and queries are dealt with in a prompt and comprehensive manner and in line with SLA’ Support and deliver all agreed month end activities to ensure process governance and accuracy of results reported for all GFSS ledgers. Reviews and monitors individual workload Prepares monthly report-outs for team meetings to measure team performance Month End Deadlines- Ensuring all month end activities are completed to deadlines in order to close AR Periodic transactions Deductions – Analyzes deductions, works with collectors and customers to ensure deductions are correctly reported and accounted after ensuring compliance with company’s policies Gathers data for potential process improvements Ensure all netting transactions are completed within agreed timetable and intercompany statements are issued within given timescales Cash on Account – Proactively liaises with collectors and customers to ensure cash on account is cleared on a timely manner Reconciliations – Collaborates with Record to Report analyst to ensure open AR items in bank statement are correctly accounted Process oriented – Ability to think in terms of process and improvement Trains team member(s) on primary functions/processes Perform query management/resolution/root cause mitigation on all AR queries and provide recommendations on how to mitigate future issues and improve overall customer service Strong focus on internal controls and company’s accounting policies Maintain positive relationships with customers, both internal & external. Ensure professional and appropriate communications. Know and comply with Eaton policies: Global Ethics, Values and Philosophy, Management Environmental Safety and Security and Health (MESH). Other activities assigned by supervisor or special requirements from management or company. Record any measurable statistics which your position impacts such as production expenses, maintenance expenses, sales volumes, payroll costs, capital expenditures, research budgets, cost of purchases, value of inventories controlled, employees supervised (direct and indirect). DIMENSIONS:

• Customer Master Updation
• Cash Application Per Full-Time-Equivalent.
• Quality - Data Entry
• Cash on Account
• Customer Survey and Employee Survey results

Qualifications

Requirement:

• Bachelor’s Degree in Accounting, Finance or related field from an accredited institution required.
• 4-6 years of relevant experience in Accounts receivable domain
• BPO/Customer service industry experience essential, preferably captive shared service experience
• Strong verbal and written communication skills.
• Knowledge of AR processes and related financial processes.
• Ability to work within a team environment
• Basic data entry skills
• ERP knowledge preferably SAP
• Aware of Salesforce (Case Management Tool)
• Sound MS Office skills (Excel, PowerPoint, Access, Word) required
• Good Accounting knowledge
• Strong customer service orientation
• Structured approach to problem solving and issue resolution
• Ability to apply accounting system expertise to troubleshoot financial system problems, resolve customer issues and implement new solutions.
• Attention to detail and a high level of accuracy.
• Ability to consistently meet deadlines.
• Highly motivated self-starter who can work well in a team environment or independently.
• Adaptable to change.
• Demonstrates strong skills on following competencies: Dealing with Ambiguity, Customer Focus, Functional/Technical Skills, Integrity and Trust, Intellectual Horsepower, Managerial Courage, Organizational Agility, Drive for Results.
• Position will require the candidate to work in Afternoon Shift (12:30PM to 09:30PM)
• Shared Services experience.
• Must be flexible in a fast-paced environment with ever-changing priorities.
• Work with a sense of urgency, high metrics driven, and high quality of work

What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Finance/Accounting
Region: Asia Pacific
Organization: Corporate Sector
Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid
Does this position offer relocation?: No
Travel: No