Job Description

Responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/c's ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships.To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.Job Responsibilities:1) Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio2) Acquire new customers who meet product criteria3) Regular interaction with the customer to build rapport to understand and update the profile.4) Enhance the Overall value/book size of the portfolioMaintain the overall quality / hygiene parameters of the portfolio5) Cross selling products of the bank based on the customer need6) Joint calls being done along with Supervisor as per defined process7) Advisory services to be offered based on the requirement in coordination with PBG.8) Attrition control of customers- Achieving MTD and YTD Revenue Targets- Operations, Marketing & Processes- Increase in wallet share- Product Penetration & contribution towards focused product- Customer Service (ref:updazz.com)

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