Job Description

A banking operations officer is responsible for ensuring the smooth functioning of various banking processes and services. They handle a wide range of tasks related to customer transactions, regulatory compliance, and internal operations to maintain the efficiency and integrity of the bank\'s operation Process customer transactions such as deposits, withdrawals, fund transfers, and payments. Assist customers with account-related inquiries and resolve issues promptly. Verify and authenticate customer information and transactions to prevent fraud. Open and close accounts for customers. Update customer account information, such as contact details and beneficiaries. Maintain accurate and up-to-date records of customer accounts and transactions. Ensure compliance with banking regulations and policies. Verify customer identities and adhere to Know Your Customer (KYC) guidelines. Report suspicious transactions to the appropriate regulatory authorities. Collaborate with other departments such as finance, marketing, and risk management to streamline operations. Monitor and reconcile bank statements, transactions, and accounts. Prepare and maintain reports on operational activities and performance metrics. Use banking software and systems to process transactions and update customer information. Assist customers with online banking, mobile banking, and other digital services. Troubleshoot technical issues related to banking platforms. Manage the bank\'s cash supplies to ensure availability for customer transactions. Balance ATMs and cash drawers regularly. Order and deposit cash with the central bank or designated institutions. Provide excellent customer service by addressing customer inquiries and concerns professionally and efficiently. Educate customers about various banking products and services. Collaborate with colleagues and team members to achieve common goals. Participate in training programs to enhance skills and knowledge about banking products and procedures CONTACT PERSON: Nithya CONTACT NUMBER: 7305969205 MAIL ID: [HIDDEN TEXT]

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