Job Description

Account Director - Applications invited only from BPO - Travel Customer Services background

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Profile Summary:

IGT Solutions is looking for an Account Director to be based in Gurgaon, India region. A successful candidate will be responsible to develop account level strategy for customer/s. Overall leadership of the account in order to nurture the account from delivering the business objectives and providing an overall strategic direction.

Primary Job Responsibility:

- Build and Maintain Global Alliances and partnership with Industry Relationships

- Provide strategic support to the shareholders on Business Plan Review/ implementation.

- Accomplish the organization\'s goals and objectives.

- Manage client expectations, participate in steering committee review meetings.

- Meet or exceed sales revenue/profitability and customer satisfaction goals in global regions.

- Should have deep knowledge and understanding of the Travel technology market, Competition & Market trends in BPO industry.

- Develops and Establishes Short & long-term Strategies for account with respect to annual budgets and activity plan consistent with the agreed strategies.

- Build and Maintain Customer Alliances and partnership to drive for results.

- Provide strategic support to the shareholders on Business Plan Review/ implementation with quarterly and yearly reviews with customer and internal shareholders.

- Accomplish the account goals and objectives.

Education and Essential Experience:

- 12-18 years of experience in BPO / CX Account Management at a leadership level

- Sales experience with a proven track record in BPO and/or ITES Sales

- Should have deep knowledge, Experience and understanding of the Travel / Airline / Hospitality / OTA Industry

Key Enablers:

- Ability to motivate and inspire teams.

- Innovative and able to foresee market conditions.

- Excellent people manager, open to direction and a collaborative work style and commitment to get the job done.

- Persuasive with details and facts

- Confident, flexible with the ability to work in a fast paced and changing environment.

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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