Job Description

Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism Managed Services

Management Level Senior Associate

& Summary A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

Our Digital Learning team supports internal leaders by developing and implementing targeted learning materials. As part of the team, you'll help develop Digital Learning materials, multimedia classes and other interactive products that play an important role in the education of our people.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Core Requirements:

Experience using a Learning Management System / LMS

Learning & Development experience in a global organization

Able to independently identify issue(s) and the root cause(s) utilizing internal resources available, such as SOP, FAQs, internal guidelines, etc.

Research, troubleshoot and document when providing customer support

Demonstrate critical thinking and the ability to solve complex problems

Uphold strong work ethics and business conduct

Global mindset and the understanding of how that enhances customer service

Business analytical skills exhibiting critical thinking, problem solving, decision making and data visualization

Maintaining knowledge of current and emerging learning technology trends

Ability to work independently

Ability to coordinate effort

Ability to direct and coach junior team members

Preferred Knowledge/Skills:

Knowledge of Cornerstone OnDemand (CSOD) LMS

Knowledge of ServiceNow or a comparable ticketing system

Understanding of NASBA rules

Basic understanding of CPE requirements and the CPE awarding process

Ability to deal with fast changing priorities

Knowledge of Learning and Development systems integrations

Knowledge of issue tracking and reporting

Service-oriented mindset and ability to efficiently communicate with customers to achieve customer satisfaction

Ability to assume responsibility over a target or result (ownership)

Prefered but not required ability to analyze data and communicate data insights to execute the highest level of customer support (leveraging market leading tools such as Excel, Alteryx, Tableau, Power BI, etc.)

Excellent technical writing skills

Education/qualifications: Computer and Information Science, Information Management Systems, Analytics, Learning Analytics, Instructional Technology, Training and Development

Knowledge of tools: Cornerstone OnDemand (CSOD),ServiceNow

Key personal attribute: Good verbal and written communication skills, proven experience in the field of e-learn development, a strong portfolio of samples in eLearning and graphics, also any samples of basic media or media editing either as standalone or as part of eLearning examples, Living upto the PwC brand values"

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date