Job Description

:

We are currently seeking a IDS - Process Analyst, to join the team based in India, Chennai

About The Role:

Your main missions and responsibilities will be to:

The Process Analyst works alongside IDS Process Owners in defining the process, workflow and task, implementing the defined processes and improving once established. The primary objective of the Process Analyst is to help the organization realize increased value through the established process, by maximizing operational efficiencies, collecting, and analyzing metrics and identifying and correcting process deficiencies. This role has the required authority to ensure the process and associated KPI is established.

Understanding the as-is process.

• Responsible for defining and maintaining processes in line with the ITIL framework.

• Responsible to define IDS Process Governance and ensure adherences.

• Evaluate, understand, and analyze the process regularly for any deviation and improvements if any.

• Interact with IDS SMEs directly to understand their process needs, and guides to integrate them into ITIL processes.

• Supports the creation, design, and implementation of new and revised processes to ensure they are aligned with Organization Objectives and Guidelines.

• Create a process inspection methodology aligned to key measurements.

• Responsible to maintain the IDS section of Global BPMS

• Responsible to ensure compliance of Global BPMS processes with Corporate Quality

• Interacts with Corporate Quality in all matters relating to Global BPMS and Quality Documentations

• Performs data gathering, root cause analysis and performance trending to develop appropriate process changes.

• Develop gap analysis with leaders and identify opportunities and initiatives.

• Responsible to process, analyze, and manage publication of management information, audit, and reporting the timely tracking, coordination, and communication of process-related information.

• Responsible for identifying areas of improvement, developing process maps, and recommending changes to improve efficiency and effectiveness.

• Communicates and Publicize document issuance.

• Responsible to organize and run the Process Document review meetings with IDS Global BPMS Steering Committee in accordance to IDS Process Governance

• Responsible to maintain and improve IDS document repositories

About You:

Qualifications:

Bachelor\'s degree in Technology, Computer Science, MIS or related field. \xe2\x80\xa2 Certified ITIL Expert or at least 2 Intermediate modules Foundation certification or equivalent experience. \xe2\x80\xa2 Project Management Professional.

Knowledge / Skills:

An organized, detail-oriented individual with strong communication, interpersonal and presentation skills

. \xe2\x80\xa2 Experience with Business Process Management Systems

• Solid understanding of Process mapping, modelling and Process improvement

• Ability to develop and present decision-briefings to senior leadership.

• Experience/expertise/exposure to other related frameworks and standards like ITIL v4, ISO 9001, Six Sigma, COBIT, CMMi SVC, PmP etc.

• Should have assessment/auditing skills.

• Solid understanding of project management principles , software development lifecycle (SDLC) principles, various technologies fit together to deliver enterprise IT services, IT infrastructure and networking concepts

• Strong technical writing skills

Experience:

Candidate should have overall (5-15 yrs) of professional IT experience, out of which 5+ Years of experience on Business Process Management Systems

• 2+ years of experience working in large-scale IT organizations.

• 2+ years Business Analytics experience.

• 2+ Experience managing multinational, multi-cultural teams (desirable).

Personal Attributes

Critical thinking and problem-solving abilities. \xe2\x80\xa2 Ability to work independently and as a team player. \xe2\x80\xa2 Attention to detail; ability to manage multiple projects with competing demands for resources. \xe2\x80\xa2 Strong work ethic with the ability to complete tasks and deliverables under tight deadlines while maintaining flexibility. \xe2\x80\xa2 Able to accommodate flexible working hours is an added advantage. \xe2\x80\xa2 Excellent verbal and written communication skills. \xe2\x80\xa2 Ability to successfully navigate and operate in a multinational, multicultural environment. \xe2\x80\xa2 Ability to document and communicate complex concepts in a user-friendly and audience-appropriate fashion, to all levels of the organization from line level, to management and executive teams. \xe2\x80\xa2 Excellent skills leading and facilitating meetings via video/audio conferencing or other means of electronic communication. \xe2\x80\xa2 Proven interpersonal and verbal communication skills are required including excellent customer relationship skills

Starting Date:

Internal applications are treated with priority by our Recruiting Team against external applications. We also consider providing timely and direct feedback to internal applicants a must have. And once receiving your application, Recruiting Team will screen and match your skills, experience, and potential team fit against the role requirements.

We ask for your patience as the team completes the volume of applications with reasonable timeframe. You can check your application progress directly in PeopleConnect Recruiting.

Technip Energies